Program Manager

About the role

The energy efficiency Program Manager works directly with clients to ensure deliverables fall within the applicable scope and budget. This requires extensive data analytics and ongoing communication with key stakeholders regarding program performance. The Program Manager will be responsible for development and delivery of potential levers and reporting, along with oversight of field operations to ensure the program meets all goals. This position accomplishes this through a respectful, constructive, and energetic style, that exhibits our core values.

Essential Responsibilities

• Lead, embrace and operate within our core values.
• Aid in the development of a QA/QC plan to ensure accurate program results and good evaluation results.
• Thrive in a collaborative environment.
• Work well with a diverse group of communities, clients, and team members.
• Work under frequent time pressures.
• Use good judgment to plan and accomplish goals.
• Escalate all issues and troubleshoot as needed.

Leadership & Program Management

• Manage direct reports and oversee program staff where applicable.
• Complete and manage quarterly program performance evaluations with staff and client.
• Provide daily leadership to program staff including managing program promotions, communication, marketing requests, and assisting team to creatively meet the program's goals.
• Lead and develop team members based on core values-driven culture that encourages top performance with compassion.
• Develop and implement a plan to attract new customers/energy efficiency service providers to meet program objectives.
• Develop a comprehensive understanding of the program’s strategic direction regarding energy efficiency and the business activities of its customers.
• Manage and report KPIs as required to the client, partner, or our company’s management by the requested due date.
• Incorporate “best practice” methods of energy efficiency program implementation.
• Practice effective project management skills in leading the program.
• Manage the utility relationship and serve as an advocate for the client.
• Aid in the preparation of monthly invoices and activity reports as required to the client, partner, or Walker-Miller management.

Program Recruitment & Engagement

• Work directly with the client to supervise, develop, and implement marketing and communications plans to educate customers about energy efficiency and drive participation in energy efficiency programs.
• Lead and attend relevant presentations promoting energy efficiency programs.
• Oversee participant onboarding, setting clear expectations and goals for program engagement and success.
• Act as a mentor and advocate for participants, fostering their professional growth and ensuring a supportive program environment.

Stakeholder Collaboration

• Build partnerships with community organizations, educational institutions, and industry leaders to support participant recruitment, training, and placement.
• Collaborate with internal teams, including Operations and HR, to align program objectives with organizational goals.
• Represent Walker-Miller Energy Services at industry events and workforce development forums.

Continuous Improvement

• Stay informed on industry developments, workforce trends, and best practices in workforce development.
• Incorporate participant and stakeholder feedback to enhance program delivery and outcomes.
• Develop strategies to expand the program’s reach and impact in alignment with organizational objectives.
• Provide administrative services plan to develop client reporting processes.
• Ensure continuous improvement of operations year after year.

Required Skills

• Project Management: Manages projects of varying complexity. Develops and implements project plans. Monitors and controls project progress. Coordinates with stakeholders.
• Stakeholder Management: Builds relationships with stakeholders and clients and consults with them regularly to gather feedback and ensure alignment with goals.
• Communication: Communicates information accurately and concisely to target audiences, adapting style and content as needed.
• Data Analysis: Uses data to inform project improvements and decision-making.
• Program Development: Develops comprehensive program and training materials independently. Delivers and evaluates programs for effectiveness and makes recommendations for improvement. Manages program logistics, engagement, and analysis. Collaborate with program stakeholders to implement program improvements.
• Technology Skills: Effectively utilizes a range of technology tools and software to produce desired outputs.
• Collaboration: Works effectively in cross-functional teams. Works collaboratively in times of difficulty, demonstrating resilience and adaptability.

Desired Qualifications

• Advanced Degree, preferred.
• CEM Certification, preferred but not required.
• PMP Certification, preferred but not required.
• Experience working in the Energy Efficiency industry is preferred but not required.
• Familiarity with Monday.com or similar project management software.

Physical Demands and Work Environment

• The team member is frequently required to sit, stand, walk; talk and hear; and ability to touch and handle tools and/or controls.
• Must also be comfortable speaking in front of large or small groups.
• Able to lift up to 10 pounds.