Program Manager

About the role

VOALA Helping Our Most Vulnerable Change Their Life Stories. Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans’ services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org.

Responsibilities

• Supervise all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines
• Oversee resources and coordinate the efforts of community partners
• Conduct ongoing outreach to serve participants and leverage VOALA and community assets
• Manage intake, assessments, service planning, service delivery, and goal attainment
• Provide training, supervision, and problem-solving for difficult cases
• Meet grant objectives and adhere to grant guidelines
• Provide information to Division Director highlighting progress toward set goals
• Provide quality service to clients with rental issues
• Monitor program compliance to VOALA policies and required procedures; maintain documentation of all program services delivered to participants
• Measure and assess impact of services; support key elements to the program’s success
• Effectively communicate project expectations to team members
• Coordinate outreach and collaboration efforts with community partners and landlords
• Perform other duties as directed to accomplish program goals

Essential abilities

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

Operations

• Responsible for day-to-day service delivery efforts
• Provide guidance and supervision for staff
• Provide budget oversight, project timelines, and anticipated outcomes
• Effectively plan workload of subordinate individuals and programs
• Budget, deploy, and organize resources

Monitoring and measurement

• Ensure all services to clients are properly recorded: every client intake along with the subsequent service documentation
• Evaluate achievement of program goals
• Report to senior leadership

Coordination of services

• Collaborate with other service providers to link various programs to community resources and supportive services

Administration

• Keep comprehensive records of compliance with funder and regulatory requirements

Training and mentoring

• Responsible for service team’s development through training, policy and procedure, structured supervision, and learning collaboratives

Change leadership

• Identify better, faster, more efficient ways to achieve the mission of the program

Community outreach

• Other duties as required and subject to change at any time

Mandated reporter

As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters and must report any instance of physical or sexual abuse to proper authorities.

Requirements

• Must be able to pass a fingerprint clearance and background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration and other challenges

Education

• Bachelor’s degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)

Experience

• Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision
• Minimum of 2 years of direct experience in Staff Management

Preferred qualifications

• Master of Social Work or discipline related to Program services
• Experience connecting clients to community and government resources
• Experience serving the target community (veterans, homeless, at-risk youth, etc.)
• Knowledge about community resources
• Experience with HMIS and other relevant databases used by partner service providers
• Ability to work with people from various backgrounds and/or limited English capabilities

Pay

$69,607.47 – $73,271.02 per year

Benefits

• Competitive medical, dental, vision and retirement benefits