Program Manager

About Us

Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. We provide a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing programs, and drug and alcohol rehabilitation. Learn more at www.voala.org.

PAY RATE

$69,607.47 - $73,271.02 per year

BENEFITS

VOALA offers competitive medical, dental, vision, and retirement benefits.

Job Summary And Purpose

The Program Manager I supervises all efforts to fulfill the goals and objectives of the Program, designing plans and operations according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of community partners, and conducting ongoing outreach to serve participants and leverage VOALA and community assets.

Duties And Responsibilities

• Intake, assessments, service planning, service delivery, and goal attainment
• Training, supervision, and problem-solving for difficult cases
• Meeting grant objectives, adhering to grant guidelines
• Providing information to Division Director highlighting progress to reaching set goals
• Providing quality service to clients with rental issues
• Making sure program compliance to VOALA policies and required procedures; maintaining documentation of all program services delivered to participants
• Making sure to measure and assess impact of services, support, and participate in key elements to the program's success
• Effectively communicating project expectations to team members
• Collaborating with other service providers to link various programs to community resources and supportive services
• Keeping comprehensive records of compliance with Funder and Regulatory requirements
• Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives
• Identifying better, faster, more efficient ways to achieve the mission of the program
• Community Outreach

Essential Ability Acknowledgement

Ability to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.

ESSENTIAL DUTIES

• Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.
• Responsible for day-to-day service delivery efforts, providing guidance and supervision for staff, budget oversight, project timelines, and anticipated outcomes;
• Effectively plans workload of subordinate individuals and programs;
• Budgets, deploys, and organizes resources;
• Maintains monitoring and measurement of services to clients;
• Ensures all services to clients are properly recorded: every client intake along with the subsequent service documentation;
• Evaluates achievement of program goals;
• Reports to senior leadership;
• Collaborates with other service providers to link various programs to community resources and supportive services;
• Keeps comprehensive records of compliance with Funder and Regulatory requirements;
• Responsible for service team’s development through: training, policy and procedure, structured supervision, and learning collaboratives;
• Identifies better, faster, more efficient ways to achieve the mission of the program;
• Community Outreach

Qualifications

• Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges
• Education: Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years)
• Experience: Minimum of 3 years of experience in Social Services Program Management, Coordination or Supervision. Minimum of 2 years of direct experience in Staff Management
• PREFERRED QUALIFICATIONS: Master of Social Work or discipline related to Program services. Experience connecting clients to community and government resources. Experience serving the target community (veterans, homeless, at-risk youth, et cetera). Knowledge about community resources. Experience with HMIS and other relevant databases used by partner service providers. Ability to work with people from various backgrounds and/or limited English capabilities

Mandated Reporter

All employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.

Equal Opportunity Employer

Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.