Program Manager

Join Vision To Learn and make a direct impact in your community by helping provide vision services to school-aged children in underserved communities who would otherwise go without access to care. Vision To Learn is the largest school-based vision care nonprofit in the country, addressing the premise that if you can’t see, you can’t learn. We provide eye exams and glasses to students at no cost to help them succeed in school and in life. Founded in Los Angeles in 2012, we have expanded to schools across the country, providing over 3.8 million vision screenings, 800,000 eye exams, and 630,000 new prescription glasses in the last decade.

About the role

This position is accountable for overseeing the overall management of a region, including operations of mobile clinic(s) in designated areas. Responsibilities span operations management, financial oversight, patient care coordination, patient satisfaction, clinical outcomes, people management, and regulatory compliance and risk management. The Program Manager provides leadership and direction to regional staff to ensure safe, efficient, and ethical patient care and positive teammate relations.

Vision To Learn launched operations in southeastern Ohio in 2021 and has provided more than 26,000 children with eyeglasses across 20 counties. We are seeking a Program Manager to oversee our growing work in Columbus and Southeast Ohio. This is an opportunity for someone who loves a challenge and wants to be the face of a successful, scaling program while building community and brand partnerships.

Responsibilities

• Oversee day-to-day operations of VTL’s mobile vision clinics within the region, including:
  • Efficient use of the mobile clinic via accurate schedules for exams, clear logistical information for clinic staff and school contacts, and consistent communication of expected patients served daily.
  • Professional attitude and delivery of high-quality medical care to every patient, partner, parent, and visitor.
  • Development and maintenance of major on-the-ground relationships with key local stakeholders, including schools, districts, community organizations, and philanthropic funders.
• Create and maintain schedules for screenings, exams, and dispensing during the school term (primarily in schools) and summer (primarily in community organizations).
• Ensure patient, school, and regional data is collected in a timely and accurate way.
• Oversee program-related functions of staff and ensure consistent, quality service provided by clinic staff.
• Work productively with the Director of Operations to advance the strategy and sustainability of the program.
• Financial and Operations Management:
  • Create and maintain comprehensive and efficient clinic and vision services operations, including screening, exams, and dispensing, coordinating with site partners.
  • Maximize efficiency through understanding of district calendars, operational details, management of clinic teams, and oversight of regional data and data systems.
  • Input and manage accurate and timely data into VTL systems, including electronic medical records, Basecamp (site scheduling system), dispensing system, and public reimbursement billing.
  • Coordinate vehicle maintenance with optician to keep clinic(s) and equipment in good working condition, maintain proper registrations and inspections, and ensure adequate supplies and inventory.
  • Provide oversight to all regional staff, including clinic and administrative staff.
  • Provide financial oversight for regional operations through monitoring revenues and expenditures.
  • Provide input on expected exams and staffing hours for budget development by the CFO.
  • Collaborate with the Development Team and Director of Operations to provide data, operational plans, and other information related to development and grant requirements.
• Patient Care Coordination, Patient Satisfaction, and Clinical Outcomes:
  • Ensure accurate data entry and record keeping within the organization’s EHR (SPARTA) for ethical, accurate, and timely submission of public reimbursement charges.
  • Maintain quality control of customer service, including prompt follow-up on patient, family, or community partner comments and requests.
  • Build positive organizational culture through performance feedback, problem-solving, and effective communication with key personnel and VTL leadership.
  • Assist in communications, maintaining files of local stories, photos, or other highlights proactively and as requested.
• People Leadership:
  • Communicate with staff, sites, districts, families, funders, and press to build long-term community partnerships critical for program success.
  • Ensure MOUs are established and renewed yearly with school districts and community organizations in partnership with the Director of Operations.
  • Collaborate with the Director of Operations, Development Team, and Communication Team for coordination of branded Glasses Celebrations.
  • Collaborate with HR and Recruiting Teams on hiring, onboarding, and training of regional staff, including opticians and optometrists.
  • Resolve employee relation issues and conduct performance appraisals in a timely manner.
  • Coordinate onboarding training to ensure staff are prepared to operate in the field and meet VTL policies and compliance standards.
• Regulatory Compliance and Risk Management:
  • Proactively coordinate operations and flag program issues with the Director of Operations.
  • Understand and comply with policies outlined in the VTL handbook.
  • Provide input on VTL policies, initiatives, and organization-wide projects as needed.

Requirements

• Bachelor’s Degree.
• Background in nonprofit, education, or related fields.
• Experience in logistics and project management.
• Prior budget management responsibilities.
• Public speaking experience.
• Fundraising and grant writing experience.
• Computer/IT literacy and comfort with Microsoft Office Suite, email, spreadsheets, databases, and web-based software.
• Strong communication skills, both written and verbal, with staff and constituents.
• Ability to perform analysis using spreadsheets.
• Basic understanding of budgets, planning, and data analysis.
• Strong leadership and project management skills working with a multi-person team.
• Positive, can-do attitude and ability to work and make sound decisions under uncertainty.
• Valid driver's license with a good driving record and familiarity with phone GPS.

Skills

• Strong leadership with experience overseeing multiple staff in a fast-paced environment.
• Ability to multitask, prioritize, and organize responsibilities to manage various projects.
• Self-motivated with excellent judgment and ability to work with uncertainty.
• Problem-solving skills with an understanding of how logistical decisions impact others.
• Data analysis skills, comfortable compiling large data sets and using technology (e.g., Excel) to produce robust solutions.

Pay

$70,000-$80,000/yr

Benefits

Full-time position with benefits.