Program Manager

$71,000 - $74,400 annually

About the role

The Residential Program Manager oversees daily operations of multiple residences, ensuring program-wide goals are met. This position coordinates staff scheduling, completes records and reports, facilitates on-site orientation and training, and provides supervisory oversight of overall program operations. The role also participates in Agency activities under the supervision of the program administrator.

Responsibilities

• Monitor the safety and well-being of individuals and report issues as necessary.
• Ensure the accomplishment of individuals’ goals and behavior plans; implement and document the Individual Program Plan (IPP).
• Maintain the timely completion of all records and reports.
• Supervise the daily operations of the residence.
• Ensure effective communication of daily work information and expectations.
• Maintain site staffing schedules and coverage using the agency-prescribed staff scheduling system.
• Problem-solve daily shift issues and/or conflicts as part of the site leadership team.
• Provide coaching and counseling to DSP staff to enhance individual and team performance.

Requirements

• Associate’s Degree in a related field (15 credit hours must be completed to qualify).
• BS/BA in Human Services or related field preferred.
• Minimum three years’ experience managing a residential program.
• Valid NYS Driver’s License required.

Benefits

• Low-cost individual health insurance plan.
• Dollar-for-dollar retirement match (up to 7%).
• Life insurance.
• Voluntary benefits.
• Generous paid time off (sick, vacation, and employee leave).
• Comprehensive health, dental, and vision coverage.
• Direct deposit.
• Flexible Spending Account (FSA).
• Retirement Plan (403(b)).
• Employee Assistance Program (EAP).
• Tuition reimbursement.
• Service awards.
• Employee appreciation events.
• Employee discounts.