Program Manager

About the role

As a Program Manager at Unlimited Technology, you will oversee the planning, development, and execution of multiple security technology programs. You will collaborate with cross-functional teams—including engineering, operations, sales, finance, and customer support—to ensure the successful delivery of security solutions to our clients. This role is key to achieving program objectives, maintaining quality, managing risks, and delivering projects on time and within budget.

Responsibilities

• Develop comprehensive program plans, including scope, deliverables, timelines, and resource allocation.
• Coordinate with stakeholders to define program objectives and requirements.
• Monitor and track progress of programs, ensuring adherence to timelines and budgets.
• Manage budgets, conduct revenue forecasting, and oversee invoicing and collections processes with precision.
• Identify and mitigate potential risks, proactively addressing issues to maintain program momentum.
• Manage program dependencies and facilitate effective communication across teams.
• Occasional travel to oversee and coordinate projects across multiple locations.
• Collaborate with engineering, product management, operations, and sales teams to align program objectives with business goals.
• Foster effective communication and collaboration among team members and clients to ensure program success.
• Act as a liaison between internal teams, clients, and external partners to ensure smooth program execution.
• Identify and allocate appropriate resources, including personnel, equipment, and materials, to support program activities.
• Manage and monitor resource utilization, adjusting as necessary to ensure optimal efficiency.
• Establish and enforce program management best practices and standards.
• Conduct regular program reviews to assess performance and identify areas for improvement.
• Ensure all program deliverables meet the highest standards of quality and customer satisfaction.
• Implement effective change management processes to address program scope changes and requirements.
• Regularly engage with customers to ensure satisfaction, actively participating in meetings, surveying project progress, and addressing their needs throughout the development lifecycle.
• Build and maintain strong relationships with clients, understanding their needs and ensuring program alignment.
• Provide regular updates to stakeholders on program progress, milestones, and risks.
• Address stakeholder concerns promptly, seeking resolutions that maintain client satisfaction.

Requirements

• Proven experience (3+ years) in program management, preferably within the physical security or technology industry.
• Strong understanding of security technologies, including surveillance systems, access control, intrusion detection, etc.
• Demonstrated ability to lead cross-functional teams and manage complex programs from initiation to completion.
• Excellent communication, interpersonal, and negotiation skills.
• Strong problem-solving and decision-making abilities.
• Proficiency in project management methodologies and tools.

Benefits

• Health, dental, and vision coverage.
• Life insurance.
• 401(k) with company match: 100% up to 3% and an additional 50% match of 2%.
• Paid time off and 11 paid holidays.
• Company equity after 1 year.

Pay

$130,000 USD - $150,000 USD