Program Manager

About the role

Serve as the primary customer interface for TT Electronics, managing assigned customer programs and customer accounts, including program execution, revenue performance, order intake, profitability, gross margin, business reviews and customer care for electronics manufacturing programs, including aerospace and defense customer accounts.

Responsibilities

• Provide regular updates to TT Electronics leadership on account status, opportunities, risks, issues, and forward-looking outlook.
• Demonstrate cross-functional leadership to maximize account potential and support long-term account growth.
• Own the execution of pricing, scheduling and cross-functional communication plans.
• Maintain financial responsibility for product profitability, including PPV, gross margin, material liability and cost-reduction initiatives.
• Communicate schedules, milestones, and progress consistently to internal stakeholders and to the customer.
• Limited TT Electronics' liability by managing contract requirements including but not limited to pricing and inventory.
• Conduct regular customer/TT Electronics business reviews internally and externally to maintain alignment and drive continuous improvement.
• Identify and cultivate new business expansion opportunities within the customer's organization.
• Travel to customer sites as required to support program needs, relationship management, and operational execution.
• Support Global Account Managers in preparing quarterly and annual business plans for assigned accounts.
• Maintain Salesforce CRM data accuracy, ensuring complete and current intelligence for all assigned accounts.

Qualifications, Skills And Attributes

• To perform this role successfully, an individual must be able to carry out each essential duty to a satisfactory standard.
• The individual must demonstrate sound judgment and maintain strict confidentiality in all matters.
• The requirements outlined below represent the knowledge, skills, and abilities necessary for effective performance.
• A consistently professional and positive image is expected, along with the ability to uphold and promote high ethical standards throughout the organization.

Education/Experience/Credentials

• Desirable Skills and Experience: Bachelor’s Degree or two to four years’ related experience and /or training; or equivalent combination of education and experience.
• Strong written and verbal communication, business reporting and presentation skills.
• Proficiency with Microsoft Office, spreadsheets, databases, Salesforce, ERP and other business systems; manufacturing / electronics manufacturing exposure helpful.