Program Manager

Key Responsibilities

• Leads the project(s) and project teams ensuring all required activities occur as planned or are reviewed and agreed to by the customer.
• Covers scheduling of activities to meet customer demands and applies expertise and experience to resolve issues.
• Identifies resource issues and uses effective communication/leadership to confirm satisfactory resolution occurs.
• Maintains close contact with the client representative(s) through meetings, site visits, teleconferences, and other forums ensuring that issues are addressed and project timeline activities are met.
• Serves as primary contact and communication link between Company and customer.
• Meets regularly with project team members and production staff to understand operations and issues in connection to the project(s).
• Captures internal development activities key to ensuring successful product transfers.
• Negotiates project differences within the company and with the key customer contacts with minimal support, ensuring resolutions that are amenable to both parties or advises management of potential risks & issues.
• Completes all required project activity plans/reports accurately, in detail, and by the targeted time.
• Encourages support of Innate Project Management System throughout the project teams to ensure that necessary revenue and resource commitments are identified.
• Plans for future customer activities and solicits other projects that are aligned with the company goals & objectives.
• Informs Marketing of potential revenue increases/losses related to the project and/or customer.
• Prepares and presents project updates to executive and steering committees.
• Led the activities of direct reports and provides opportunities to increase skills.

Requirements

• Advanced Degree plus 3 years of experience, or Bachelor's Degree plus 5 years of experience in project/program management, preferably in Biotech and/or Sterile Drug Product Manufacturing.
• Preferred Fields of Study: Engineering, Science, or related technical field.
• Project Management Professional (PMP) certification desired.
• Experience leading complex technical projects involving cross-functional, globally distributed teams, including tech transfers.
• Strong knowledge of project management methodologies, tools and best practices.
• Customer service experience including the ability to balance client needs with business priorities.
• Excellent communication and presentation skills with ability to influence senior stakeholders.
• Strong analytical and problem-solving capabilities with data-driven decision making.
• Demonstrated leadership abilities in matrix organizations.
• Experience managing project budgets, resources, risks and stakeholder relationships.
• Ability to manage multiple priorities and achieve results in a responsive environment.
• Fluency in English required; additional languages beneficial.
• Willingness to travel up to 20% as needed.
• Knowledge of regulatory requirements and quality management systems.
• Strong interpersonal skills with ability to build relationships at all levels.
• Experience with continuous improvement.

Compensation And Benefits

The salary range estimated for this position based in Massachusetts is $95,900.00–$148,825.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retail and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards