Program Manager

This is a remote position with Juice Marketing, a Seattle-based Creative Production House specializing in branded merchandise, web development, and video production. We thrive on being enthusiastic, authentic, and real while providing creative solutions to help clients tell their brand’s story. Our culture is lively and driven by people—creativity flows through our halls, and you never know what interesting project is developing on any given day.

About the role

Juice Marketing is seeking a Program Manager to join our team. The ideal candidate is a confident, resourceful leader who thrives in a fast-paced environment, solves problems creatively, and knows how to bring people together to drive results. You’ll bring a sales-driven, self-starter mindset, operate comfortably in grey areas, and own the full picture on your accounts—from strategy and financial health to product development and client relationships. If you take smart risks while staying calm under pressure, this could be the right opportunity for you.

Responsibilities

• Serve as the primary point of contact and account leader for multiple client programs at once, owning each program's strategy and execution from start to finish
• Lead the team supporting each account by managing timelines, delegating tasks, and ensuring every piece fits together
• Own the financial health of assigned accounts, including P&L management, monthly reporting, billing and invoicing accuracy, and profitability adjustments
• Develop growth strategies, identify new sales opportunities, and hit provided sales and margin targets across assigned programs
• Guide product development from concept through launch, using past sales history, inventory data, and trend analysis to shape recommendations for each client's program
• Manage contract execution and ensure ongoing alignment with client agreements
• Direct marketing calendar planning and creative execution, partnering with internal teams to bring client-specific strategies to life
• Create account-specific policies and standards for customer service, client expectations, and site FAQs
• Build and maintain strong working relationships across vendors, customers, and internal teams, communicating clearly with each
• Travel periodically to support client accounts and business reviews, typically once to twice per quarter (up to 25% travel)
• Track and report on program performance metrics and financial outcomes, adjusting course as client needs shift
• Adapt quickly in a fast-paced, high-volume environment where every program looks different from client to client

Requirements

• Experience in account or program management, ideally within promotional products, advertising, or a closely related/transferable field
• Comfort owning multiple client accounts and programs simultaneously without losing sight of details
• Resourceful, self-starter mindset—comfortable figuring things out without specific direction and adjusting quickly as priorities shift
• Ability to take calculated risks rather than defaulting to risk-averse decisions, while remaining calm under pressure
• Strong understanding of, or ability to quickly learn, the promotional products/merchandising industry, including sourcing and product development
• Logical thinker with strong client communication skills and a natural sales personality
• Comfort with fast onboarding and a high-volume, fast-paced work environment
• Proficiency with Microsoft Office Suite, project management tools (Asana, ClickUp, Monday, or Smartsheet), Excel, and Shopify
• Willingness to travel periodically to support client accounts (roughly twice per quarter, up to 25% travel)

Benefits

• Health, Dental, and Vision benefits plan
• 20 days PTO
• 401K
• Awesome company merch and apparel