Program Manager

Recruiting opportunity closes: 08.01.2026

About the role

The Program Manager oversees all operations of the Transitional Living Program, ensuring a safe, stable, and trauma-informed environment where participants can work toward long-term housing stability and personal growth. This role provides leadership across daily program operations, supervises program staff, ensures compliance with internal policies and external contracts, and maintains high-quality service delivery aligned with organizational values and best practices. The Program Manager collaborates closely with the management team to uphold program integrity, meet outcome measures, and support strategic development, including funding opportunities and program expansion.

Responsibilities

• Ensure full compliance with program policies, organizational standards, grant requirements, and contractual obligations.
• Oversee participant assessment, intake, service planning, and program exits to ensure consistent, ethical, and effective service delivery.
• Maintain accurate statistical reporting, data entry, and documentation in systems such as WellSky or other required databases.
• Develop, review, and refine program policies and procedures in collaboration with the management team.
• Ensure program capacity, safety protocols, and service delivery standards are consistently met.
• Provide direct supervision to the program team and other assigned team members, including hiring, onboarding, training, performance evaluations, and corrective actions.
• Facilitate regular staff meetings, case consultations, and cross-team communication.
• Model trauma-informed leadership and foster a supportive, accountable, and collaborative team culture.
• Support staff in case management functions, including triage, crisis response, referrals, and service coordination.
• Conduct assessments or participant meetings when needed to ensure continuity of care.
• Uphold a strengths-based, participant-centered approach in all interactions.
• Address participant grievances, policy violations, and safety concerns promptly and appropriately.
• Serve as the emergency response coordinator for the program, implementing protocols and making independent decisions within policy guidelines.
• Provide support during urgent situations, coordinate with emergency services, and ensure proper documentation and reporting.
• Maintain strong relationships with referral sources, community partners, and collaborating agencies.
• Represent the program in community meetings, professional committees, and public relations activities.
• Build and maintain a comprehensive resource network to support participant needs.
• Assist with fundraising efforts and identify potential funding opportunities in collaboration with the development team.
• Ensure the facility is clean, safe, operational, and welcoming at all times.
• Oversee scheduling, staffing coverage, and operational continuity, including filling shifts when necessary.
• Support front desk operations and other program functions as needed.
• Maintain compliance with recordkeeping, reporting, and administrative requirements.
• Communicate regularly with the management team regarding emergent concerns, program needs, and operational challenges.
• Participate in organizational meetings, trainings, and cross-program collaboration.

Requirements

• Minimum BA Degree preferred in Social Work or related field and/or 4-5 years of experience in 3 or more of the following fields: Human services, office management, staff supervision, operational finance management, crisis management, case management, Shelter Operations.
• Experience within the human service field, specifically within the context of gender-based violence.
• Experience in social services and personnel management.
• Documented training related to serving vulnerable populations.
• Documented management and operations experience.
• Valid Driver’s License.
• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist on an intermittent or continuous basis.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to operate a telephone and a desktop or laptop computer.
• Ability to lift up to 50 lbs.
• Ability to access and produce information from a computer.
• Ability to understand written information.
• Must be able to drive a motor vehicle and be certified to drive with The Salvation Army.

Skills

• Knowledge of standardized and complex program operations, case management practices, and shelter/housing systems.
• Strong written and verbal communication skills; ability to use internal digital systems and databases.
• Ability to work independently with limited oversight and manage multiple competing priorities.
• High-level problem-solving skills and the ability to function effectively in a fast-paced, high-stress environment.
• Demonstrated commitment to trauma-informed care, strengths-based practices, and participant-centered service delivery.
• Ability to maintain confidentiality and uphold ethical standards in all interactions.
• Crisis intervention, de-escalation, and non-violent mediation skills preferred.
• Genuine concern for individuals experiencing homelessness, substance abuse recovery, or housing instability.
• Ability to maintain professional boundaries and model healthy communication and conflict resolution.

Certifications

• Trauma-Informed Care certification
• Assertive Engagement training
• De-escalation training
• First Aid and CPR certification
• Non-Violent Crisis Intervention training
• Peer Support certification (preferred)
• Safe Driving certification
• Civil Rights Training
• Bloodborne Pathogens Training
• Rent Well certification (preferred)
• Additional agency-required trainings as assigned

Pay

$74,880.00 per year

Schedule

• 40 hours per week
• Full-time, exempt status

Benefits

The Salvation Army has a dress code that includes professional attire appropriate to the work environment. The chosen candidate will be required to pass a criminal history information check; conviction of a crime will not automatically preclude employment, as circumstances will be considered. Qualified candidates must be able to perform the essential functions of the job with or without reasonable accommodation. Individuals with disabilities may request modifications to the job or work environment to meet physical demands, and The Salvation Army will make every effort to accommodate such requests if reasonable and not causing undue hardship.