Program Manager

Key Responsibilities

• Provide individualized coaching that helps fellows and alumni set goals, navigate challenges, and build confidence.
• Hold regular coaching and support conversations that help participants grow as leaders, clarifying goals, reflect on progress, navigate challenges, and identify next steps.
• Build a strong understanding of each fellow’s motivations, strengths, growth areas, goals, and barriers in order to provide responsive, asset-based support.
• Coach fellows toward key milestones, including presentations, assessments, interviews, networking conversations, applications, referrals, and workplace transitions.

Delivery of Leadership and Development Programming

• Deliver, facilitate, and adapt programming that supports participants’ leadership development and career and interview readiness.
• Facilitate sessions, workshops, seminars, and learning experiences related to leadership and development, career readiness, professional skills, interviewing, networking, and workplace readiness.
• Design and facilitate interview readiness experiences including mock interviews, behavioral practice, and post-interview reflection that prepare fellows to present their technical work and tell their career story with confidence.
• Provide consistent high-quality grading and feedback on coursework.
• Collaborate with the Director of Leadership and Development and Senior Program Directors to adapt programming in response to cohort needs, feedback, and emerging challenges while maintaining alignment with program standards.

Data Management and Intervention

• Maintain accurate systems for tracking participant progress and use data to inform timely, targeted, and effective interventions.
• Maintain accurate records related to attendance, engagement, assignment completion, coaching notes, job search activity, placement readiness, referrals, and outcomes.
• Track participant progress across academic, professional, engagement, and career-readiness indicators.
• Use data to personalize support, reinforce effective habits, strengthen accountability, and help participants persist, improve, and achieve program and career milestones.

Program Operations and Cross-Functional Collaborations

• Enable high-quality program and fellowship delivery through strong program operations and effective and proactive cross-team coordination.
• Partner closely with the Lead Instructors, Program Directors, and fellow Program Managers to deliver a seamless and consistent fellowship experience.
• Manage the day-to-day operations of the fellowship, including scheduling, session logistics, materials, communications to fellows, and coordination of guest speakers.
• Participate actively in fellowship meetings, planning sessions, data reviews, team huddles- sharing participant updates, operational insights and recommendations.
• Utilize program data to understand and communicate participant progress, barriers, and support needs to enable coordinated interventions across teams.

Culture Building

• Cultivate a strong, values-aligned learning community where fellows and alumni feel known, challenged, supported, and accountable to themselves and one another.
• Build trusting relationships with fellows and alumni while reinforcing Marcy’s values, expectations, and community norms.
• Lead the rituals, routines, and community practices that strengthen belonging, motivation, accountability, and peer connection.
• Model equity-centered communication, conflict resolution, and leadership across individual and group spaces.
• Re-engage participants who are disconnected, disengaged, or at risk of falling behind, and partner with teammates to respond to culture and persistence trends.