Program Manager

Job Overview

The Graduate School of Education and Human Development (GSEHD) at GW offers certificate, Masters and Doctoral degrees in a range of programs for general and special education teacher preparation, curriculum development, counseling and human and organizational learning. Our students emerge from our programs enriched in theory and practice and become agents of change across the learning lifespan. GSEHD is seeking a Program Manager to manage all aspects of running the department.

Responsibilities

• Faculty Support: Onboarding, providing feedback and support
• Student Services: Advising, onboarding, and resolving student issues
• Data Management: Creating enrollment projections and managing the database
• Student and Alumni Engagement: Creating networks and surveys to enhance engagement
• Operational Leadership: Developing course schedules and fiscal reports
• Problem-Solving: Serving as primary point of contact for operational and student-related issues
• Comprehensive Academic Advising: Advising students, including crafting personalized plans and monitoring academic progress
• Developing alumni networks and surveys
• Aiding Department Chair and faculty leaders with program assessment needs and other administrative tasks
• Overseeing administrative and operational logistics for program meetings, including scheduling, preparation of materials, and official record-keeping
• Course Scheduling: Assisting the Registration and Records Associate with course scheduling via CourseDog

Requirements

• Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
• Preferred Qualifications: Proficient in Microsoft Office and Web database management. Prior administrative experience in a college or university. Ability to prioritize and adapt to changes in the work environment, and use time efficiently. Ability to maintain a high level of confidentiality. Excellent customer service skills.

Qualifications

• Minimum Qualifications: Qualified candidates will hold a Bachelor’s degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master’s degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
• Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications: Proficient in Microsoft Office and Web database management. Prior administrative experience in a college or university. Ability to prioritize and adapt to changes in the work environment, and use time efficiently. Ability to maintain a high level of confidentiality. Excellent customer service skills.

Pay

Hiring Range: $58,992.50 - $81,144.77 GW Staff Approach to Pay How is pay for new employees determined at GW?

Benefits

GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit https://hr.gwu.edu/benefits-programs.