Program Manager

Work closely and collaboratively with the department's leadership team to develop, track/monitor, and implement transformational initiativesIdentify areas for IT process improvement and develop strategies to address them while also resolving operational bottlenecks as they arise.Spearhead efforts to improve the operational efficiency of the department, including formalizing and streamlining procedures and business processes. Conduct process reviews, SOP reviews, risk profiles, and SLAS to help identify risk and opportunities across core business processesAssist in the due diligence, and operational reviews in the departments and formulate recommendations on process improvement initiatives Prepare and present business cases, findings, benefits and recommendations in various formats and at various levels regarding business units in need of transformation or BPMCompile and track departmental priorities, assist department staff in developing work plans, monitor and report on key initiatives, and escalate issues to leadership as appropriate.Additionally, the candidate should be able to demonstrate a history of hands-on involvement in large programs involving IT project work.Assist with the design and implementation of disciplined score cards in areas needing including productivity, service levels, quality, risk levels, and transaction costsChange management experienceRequirements:MBA preferred Minimum 10 years of business experienceLEAN certification / Six Sigma training or comparable required. Professional communication skills and proven leadership capabilities.Demonstrated analytical capabilities and quantitative skills.Demonstrated ability to work collaboratively with a wide variety of stakeholders across all levels of a large organization.Experience with project management and work plan development.Excellent written, verbal, and digital communication skills, as well as interpersonal skills.Demonstrated ability to work in a high-profile, high-pressure environment effectively.Excellent organizational, facilitation, and presentation skills.Highly proficient in Microsoft Excel, Word, PowerPoint, Project and Visio. Prior experience with translating business needs to functional requirement specifications for technology.Prior experience in government agency is a plus.Additional Skills and Information: AI Prompting and Agent creation experience