Program Manager

About the Role

The Program Manager works collaboratively with the Program Director and Senior Vice President, Population Health to ensure that the Developmental Disability Administration (DDA) Program operates efficiently within contract parameters. This teleworking position requires visiting clients in Maryland.

Responsibilities

• In conjunction with the Program Director, supervise, support, and develop Team Managers and additional coworkers, as appropriate.
• Provide orientation and mentoring for Team Managers.
• Serve as a resource to staff for problem-solving regarding client issues, contract requirements, policies, procedures, DME/DMS, eligibility; advises, supports, and takes appropriate action.
• In conjunction with the Program Director, develop a process for the orientation and mentoring of DDA coworkers.
• Continually assess the resources, learning opportunities, and training needed by staff; communicate those needs to the Director for discussion and implementation.
• Work collaboratively with Team Managers to develop and schedule training using various training modalities and software.
• Work collaboratively with other supervisory coworkers to develop policies, processes, and best practices.
• Work with the Intake team and Team Managers to manage workflow relative to referrals, closures, acuity, and staffing.
• Continually develop and monitor strategies to respond to the changing needs of the program and improve overall quality.
• Assist the Program Director in developing the Scope of Work in response to the RFP.
• Support efforts to ensure contract adherence and provide recommendations as appropriate.
• Develop, review, and monitor required metrics and other quality indicators to improve program services.
• Support Team Managers with utilizing metrics and indicators to guide their teams.
• Participate in the development of coworkers to support the delivery of coordinating interventions.
• Conduct regularly scheduled regional and team meetings.
• Ensure timely completion of all performance evaluations, coaching, and counseling sessions.
• Troubleshoot staffing issues with the Director and Team Manager(s) and take appropriate action.
• Lead by example and implement The Center’s mission/values within the department.
• Support outreach, networking, and information dissemination about The Coordinating Center programs.
• Liaise with various state and local entities as needed.
• Coordinate and manage external and internal communications and resources to maintain quality service delivery.

Requirements

• Bachelor’s degree required; Master’s degree preferred.
• At least 3 years’ experience mentoring and supervising coworkers.
• At least 5 years’ experience in service coordination, specifically as a CCS (Coordinator of Community Services).
• Capable of taking a lead role and comfortable in a changing environment.
• Demonstrated ability to think analytically, critically, and proven problem-solving ability.
• Exposure to statistical data and its application for program improvement.
• Excellent writing, presentation, and public speaking skills.
• Ability to manage multiple tasks to meet program timelines.
• Excellent organizational and communication skills.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• Matching 403b retirement plan.
• Short-term and long-term disability options.
• 11 paid holidays and a winter break.
• Generous PTO accrual.
• Cell phone, laptop, and mileage reimbursement.
• Professional development funds and educational support.
• Opportunities for collaboration through councils and committees.

Pay

$78,000 per year.