Program Manager

The position is teleworking with the expectation to visit clients in Maryland.

About Us

The Coordinating Center (The Center) has more than 40 years of experience supporting children, youth, adults, and seniors living with complex medical needs and/or disabilities statewide. Deeply committed to a person-centered approach and philosophy, The Coordinating Center helps individuals of all ages and abilities achieve optimal quality health, affordable healthcare, and a meaningful community life. Over the past four decades, we have become an industry expert in the delivery of person-centered, community-based care coordination services and population health.

Who You Are

• Bachelor’s degree required; Master’s degree preferred.
• At least 3 years’ experience mentoring and supervising coworkers.
• At least 5 years’ experience in service coordination, specifically as a CCS (Coordinator of Community Services).
• Capable of taking a lead role and comfortable in a changing environment.
• Can demonstrate the ability to think analytically, critically, and proven problem-solving ability.
• Exposure to statistical data and the application of this data as it applies to program improvement.
• Excellent writing, presentation, and public speaking skills.
• Ability to manage multiple tasks to meet timelines of programs.
• Excellent organizational and communication skills.

Responsibilities

• Work collaboratively with the Program Director and Senior Vice President, Population Health to ensure that the Developmental Disability Administration (DDA) Program is operating efficiently within the contract parameters.
• Develop and monitor quality improvement interventions to improve program operations, processes, and outcomes.
• Identify training needs and conduct training as appropriate for Team Managers, Supports Planners, and Service Coordination Associates.
• Supervise Team Managers, providing support to evaluate and improve overall program performance.
• In conjunction with Program Director, supervise, support, and develop Team Managers and additional coworkers, as appropriate.
• Provide orientation and mentoring for Team Managers.
• Serve as a resource to staff for problem-solving regarding client issues, contract requirements, policies, and procedures, DME/DMS, eligibility; advises, supports, and takes appropriate action.
• In conjunction with the Program Director, develop a process for the orientation and mentoring of DDA coworkers.
• Continually assess the resources, learning opportunities, and training needed by staff. Communicate those needs to the Director for discussion and implementation of the course of action.
• Work collaboratively with the Team Managers to develop and schedule training utilizing various training modalities and software.
• Work collaboratively with other supervisory coworkers to develop policies, processes, and best practices.
• Work collaboratively with the Intake team and Team Managers to manage the workflow relative to referrals, closures, acuity, and staffing.
• Continually develop and monitor strategies to respond to the changing needs of the program and improve the overall quality of the DDA program.
• Assist the Program Director in developing the Scope of Work in response to the RFP.
• Support efforts to ensure contract adherence and provide recommendations as appropriate.
• Develop, review, and monitor required metrics and other quality indicators to improve the quality of program services.
• Support the Team Managers with utilizing metrics and indicators to support their teams.
• Participate in the development of coworkers to support the delivery of coordinating interventions.
• Conduct regularly scheduled regional and team meetings.
• Ensure timely completion of all performance evaluations and coaching and counseling sessions.
• Troubleshoot staffing issues with Director and Team Manager(s) and take appropriate action.
• Lead by example and implement The Center’s mission/values within the department.
• Support outreach, networking, and information dissemination about The Coordinating Center programs.
• Liaise with various state and local entities as needed.
• Coordinate and manage external and internal communications and resources to maintain quality service delivery.

Benefits

• Salary of $78,000.
• Cell phone, laptop, and mileage reimbursement.
• Comprehensive benefits package including medical, dental, vision, matching 403b, and short-term/long-term disability options.
• 11 paid holidays, a winter break, and generous PTO accrual.
• Funds for professional development and furthering education.