Program Manager

About the role

The Texas Health and Human Services Commission (HHSC) is seeking a Program Manager to join our team. This role is located in ALAMO, TX and offers a comprehensive benefits package including 100% paid employee health insurance, a defined benefit pension plan, and generous time off benefits.

Responsibilities

• Manages operations to ensure timely and accurate delivery of eligibility services according to state and federal regulations.
• Develops and maintains systems to monitor operations and ensure compliance with policies and procedures in assigned area.
• Collects, organizes, analyzes, and prepares material in response to requests for information, complaints, and reports.
• Evaluates program operations to recommend modifications and develop efficiencies when needed and provides narrative and statistical reports regarding performance standards and staffing needs.
• Works with the general public, regional management, and State Office staff to resolve inquiries/issues in an effective and timely manner.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.
• Manages time and leave, payroll, and personnel actions.

Requirements

• A High School diploma or GED equivalent.
• Sixty (60) semester hours from an accredited college or university.
• Two (2) years of customer service experience may be substituted for required education.
• A Degree from an accredited college or university is preferred.
• A minimum of two (2) years’ experience, gained within the last 5 years’, in supervising a SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD) or Cash Assistance program/unit.
• Current experience within two (2) years in SNAP, Medicaid, Medicaid for the Elderly and People with Disabilities (MEPD), Cash Assistance or other Medicaid programs.
• Experience in planning, developing, implementing, and monitoring individual or unit performance improvement plans to enhance employee or unit performance.
• Experience leading, mentoring, or motivating staff with varied skill levels and experience.
• Experience using computer software such as Microsoft Word, Excel, and Outlook.
• Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred.

Qualifications

• Local, state, and federal laws and regulations related to agency programs.
• Cash Assistance, SNAP (Food Stamps), and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.

Skills

• Managing customer service operations and supervising staff.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
• Selecting, managing, and developing staff.
• Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Training, directing, and monitoring the work of others.
• Communicating effectively, orally and in writing.
• Operating a personal computer and use of software such as Microsoft Office applications.

Benefits

Explore more details on the Benefits of Working at HHS webpage.

Pay

$5,098.66 - $8,304.83 per month

Schedule

Day Shift