Program Manager

About the role

You are organized, detail-oriented, and thrive in a collaborative, team-focused environment. The Program Manager supports a defined set of clients, including Syneos Communications agencies and Syneos Health Clinical departments, by helping ensure projects move smoothly through Boldsky studio. Acting as a reliable partner, the Program Manager helps the team deliver on client needs while supporting overall client satisfaction.

Responsibilities

• Supports delivery of high-quality work and helps ensure client expectations are met.
• Buils positive working relationships with cross-functional partners.
• Assists in communicating the studio’s capabilities by answering inquiries related to creative and print production process.
• Helps manage project-related challenges by coordinating details, gathering information, and escalating issues appropriately.
• Participates in new business activities when requested.
• Identifies workflow gaps or project risks and informs senior program management for resolution.
• Reviews incoming project requests to confirm required information is included (budgets, assets, links, requirements).
• Routes requests to the appropriate team or discipline lead for resource assignment.
• Supports triage, intake, and project planning meetings by documenting next steps and helping ensure alignment across teams within Program Management software.
• Aids in project status updates and contributes to scoping discussions under guidance from senior team members.
• Helps prepare project estimates, timelines, and resource plans with oversight from senior program management.
• Captures day-to-day deliverable movement, ensuring alignment with scope, timing, and client needs.
• Tracks milestones and communicates deadlines to stakeholders.
• Contributes to budget oversight by regularly updating burn reports and proactively notifying agency and clinical teams of scope creep.
• Maintains working knowledge of creative development and print production workflows to support smooth execution.

Requirements

• 3 years of experience in program management, delivery operations, or studio/agency understanding.
• Organized, detail-oriented, and able to juggle multiple projects.
• Proactive, solution-oriented thinker.
• Experience supporting creative or production workflows, including print.
• Strong interpersonal and communication skills.
• Ability to foster positive team interactions and maintain open dialogue.
• Comfortable interacting with agency and clinical partners in a professional capacity.
• Keen attention to quality and accuracy.
• Ability to work effectively within a cross-functional, networked environment.

Qualifications

• Education: Bachelor’s degree preferred.
• Skills: Proficiency in project management tools and software.

Benefits

The annual base salary for this position ranges from $75,000 to $100,000 CAD. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Skills

• Project management skills.
• Communication and collaboration skills.
• Attention to detail.
• Knowledge of creative development and print production workflows.

Benefits

At Syneos Health Communications, we offer a comprehensive benefits package that includes:

• Health insurance options.
• Paid time off.
• Flexible work arrangements.
• Professional development opportunities.

Pay

The annual base salary for this position ranges from $75,000 to $100,000 CAD. The base salary range represents the anticipated low and high of the Syneos Health range for this position. Actual salary will vary based on various factors such as the candidate's qualifications, skills, competencies, and proficiency for the role. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Schedule

This role is remote and can be worked from anywhere in Canada.