Program Manager

About the role

The Program Manager serves as the primary HSH point of contact for assigned Interim Housing Providers and sites under the supervision of the Interim Housing Senior Manager.

Responsibilities

• Regular communication and follow-up with assigned providers
• Site presence and awareness of day-to-day program operations
• Ensuring case managers complete, update, and maintain all required participant assessments within established timelines
• Reviewing and ensuring case managers have Individualized Care Plans (ICP) and/or Housing and Service Plans within 30 days of enrollment and updating them at least every 90 days thereafter
• Ensuring all required documentation, including case notes, services, assessments, and 5x5 Assessments, are completed and entered into HMIS/CHAMPS within required timelines
• Reviewing program information and provider updates at the appropriate cadence
• Training and technical assistance when additional guidance is needed
• Elevation of issues requiring additional HSH guidance, review, or support
• Having data-driven conversations regarding program operations
• Addressing room cleanliness, decluttering, unauthorized food storage, prohibited items, unattended children, unattended service/support animals, and unauthorized visitors or overnight guests
• Maintaining organized case conference documentation
• Preparing and presenting relevant data reports on elements to help inform provider staff of program performance
• Maintaining copies of supervision meeting notes/records to support contract monitoring
• Ensuring adherence to HSH IH program expectations, supports case management staff, and is responsible for data accuracy with support from other program staff
• Professionally representing the agency at meetings, trainings, and community events while maintaining professional boundaries and adhering to SSG's Code of Ethics and HOPICS' Core Values

Requirements

• An associate’s degree in social services or a related field, such as administration, business, or housing, is required from an accredited or state-approved college or university, and/or a bachelor’s degree in social work, Psychology, or a related field is preferred and or a minimum of two (2) years of job-related experience working with homeless individuals/families is necessary, or five (5) years of experience in the social service field is preferred.
• Strong organizational skills, attention to detail, and ability to manage multiple tasks.
• Excellent interpersonal and communication skills, with a commitment to maintaining confidentiality.
• Proficiency in using computer applications and databases, including HMIS/CHAMP or similar systems.
• Knowledge of community resources and services available to individuals experiencing homelessness.
• Familiarity with DCFS and experience placing homeless families into permanent housing is a plus (family sites only).
• (If in recovery), a minimum of three (2) years of being drug and alcohol-free is required.
• A working knowledge of Microsoft Office and other database programs is essential.
• Knowledge of resource development, program management, and documentation is required.
• Ability to work effectively with clients from diverse cultural, ethnic, and socio-economic backgrounds.
• Excellent written and verbal communication skills are necessary.

Qualifications

• A minimum of two (2) years of job-related experience working with homeless individuals/families is necessary, or five (5) years of experience in the social service field is preferred.
• A minimum of three (2) years of being drug and alcohol-free is required if in recovery.
• A working knowledge of Microsoft Office and other database programs is essential.
• A TB test is required (not more than three months before or seven days after the date of hire and renewed annually thereafter).
• CPR and First Aid Certification must be obtained within 30 days of employment.
• Access to reliable transportation.