Program Manager

About the role

Snowbird Agility is seeking a Program Manager to lead support for the Defense Health Agency’s Web and Mobile Application Development Team (DHA/WMT), which designs, builds, and sustains web and mobile applications for the Military Health System. The Program Manager will oversee a team of 20 full-time employees and subcontractors and manage a total annual budget of $4M, serving as Snowbird’s senior point of contact with DHA/WMT and the accountable owner for contract compliance, client satisfaction, and financial performance.

The Program Manager is a senior project management and technical leader who develops solutions supporting client and business objectives while ensuring successful program delivery. This role requires a current PMP certification, with Scrum certification preferred.

Responsibilities

• Manage all aspects of the DHA/WMT program, serving as the single point of contact.
• Motivate, mentor, and supervise employees, consultants, and subcontractors in a matrixed environment while minimizing turnover.
• Integrate program components from initiation through closeout by developing and maintaining program management plans, infrastructure, and resources.
• Direct program execution, ensuring agile delivery, DevSecOps, and QA performance meet DHA/WMT’s schedule, quality, and cost requirements.
• Manage program scope via work breakdown structures, change-request tracking, and execution of contract modifications.
• Estimate, budget, monitor, and control program costs, including monthly estimate-at-completion analyses.
• Communicate regularly with clients, senior management, and other stakeholders on program performance and key information.
• Support, collaborate with, and mentor Project Managers, Scrum Masters, and technical leads.
• Define and enforce QA/QC standards, ensuring deliverables meet DHA/WMT expectations and DoD software assurance requirements.
• Attend company management meetings, including weekly/monthly status meetings with the COO, Quarterly Program Management Reviews, and Quarterly Strategy Reviews.
• Partner with the Recruiter and COO on sourcing strategy, resume review, and interviews to identify top talent.
• Provide administrative oversight of project managers, including performance feedback and identification of training needs.
• Drive program growth through business development and capture leadership, including follow-on/recompete positioning, service expansion, and identification of new opportunities with adjacent agencies.

Program Growth Performance Requirements

• Successful positioning and support of proposal efforts resulting in the award of follow-on and recompete contracts.
• Expansion of the scope, scale, or value of services delivered under the program, such as additional task orders, labor categories, or product lines.
• Identification and qualification of new business opportunities with agencies adjacent to DHA/WMT, delivered to Snowbird leadership as actionable capture opportunities.
• Development and maintenance of strong customer relationships that support Snowbird’s reputation and competitive position for future work.

Key Performance Metrics

• Contract recompete/follow-on win rate and value of new awards secured.
• Number and quality of new business opportunities identified with adjacent agencies.
• Revenue and scope growth achieved through service expansion on the program.
• Program financial performance against budget (cost variance, funds utilization, and profitability targets).
• On-time, on-quality delivery of sprint commitments and release milestones.
• Customer satisfaction ratings and CPARS (Contractor Performance Assessment Reporting System) scores.
• Staff retention, engagement, and timely fill rate for open program positions.
• Timeliness and quality of required program reporting and status reviews.

Requirements

• College graduate (BA or BS); relevant work experience may be considered in lieu of degree.
• Minimum of 5 years of direct project management experience, including experience managing agile software development programs.
• PMP certification required.
• Demonstrated experience with Agile/Scrum delivery frameworks and DevSecOps practices; Scrum Master or SAFe certification preferred.
• Experience supporting DoD or federal health IT programs strongly preferred; familiarity with the Defense Health Agency or Military Health System is a plus.
• Ability to thrive in a fast-paced environment, handling multiple concurrent priorities with short turnaround times across internal and external customers.
• Must be eligible to work in the United States and undergo a background investigation for a Public Trust clearance.

Skills

• Subject matter knowledge of agile software delivery, DevSecOps, and Quality Assurance practices relevant to DHA/WMT’s mission.
• Exceptional verbal and written communication skills.
• Proficiency in Microsoft Office applications (Excel, PowerPoint, Word) and Agile tooling (e.g., Jira, Confluence).
• Demonstrated ability to work and manage in a staff-matrixed environment.
• Ability to travel within the United States as required.