Program Manager

Snow Companies’ business model centers on patient education programs delivered in virtual or live settings. The Program Manager is responsible for end-to-end planning, execution, promotion, and attendance-building for these programs.

Responsibilities

• Coordinate virtual webinars and events for patient and caregiver audiences on behalf of pharmaceutical clients.
• Manage all live-event logistics: venue setup, menu selection, and audio/visual requirements.
• Assess technical needs and meeting goals to recommend appropriate platforms (Adobe Connect, Webex, Zoom).
• Configure virtual-event settings and provide platform training for clients and presenters.
• Liaise with clients, pharmaceutical sales representatives, and internal teams to finalize event details (live or virtual).
• Serve as production director during events, providing primary technical support and hosting/moderating as needed.
• Conduct pre-event tech run-throughs and troubleshoot during the engagement.
• Research competitive markets and recommend event platform, location, and design improvements.
• Participate in client meetings and calls to identify issues and propose preventive solutions.
• Interface professionally with contractors and vendors; supervise contractual details and set expectations.
• Maintain regular communication with client representatives on program development and effectiveness.
• Build strong client relationships and continuously improve service quality.
• Perform outreach calls (including cold calls) as a core function of the role.
• Travel up to 25 % of the time; occasional weekend or extended hours may be required.

Requirements

• Bachelor’s degree from a four-year college or university.
• Three to five years of related experience and/or training in event planning, coordination, or production.
• Valid driver’s license; passport may be required for some assignments.
• Proficient in Microsoft Windows environment: Word, Excel, PowerPoint, Outlook.
• Experience with Salesforce and Zoom preferred.
• Basic mathematics and business statistics.
• Strong public speaking, teamwork, organization, multitasking, and attention to detail.
• Empathy and sensitivity to the unique experiences of patients and caregivers.
• Flexibility in job roles, responsibilities, and business hours.
• Critical thinking, problem-solving, and ability to comprehend pharmaceutical/biotechnology industry documents.

Patient Privacy

The Program Manager will handle personally identifiable information (PII) and personal health information (PHI) of patients with chronic illnesses. Mandatory training includes:

• Snow Policies and Procedures.
• HIPAA Privacy Rule, Security Rule, and Sunshine Act reporting.
• Adverse Event (AE) reporting.
• FDA, FTC, and other federal/state regulations governing pharmaceutical promotion, privacy, and data security.

Schedule

• Core office hours: 9:00 a.m.–6:00 p.m., Monday–Friday.
• Workload may extend beyond regular hours, including weekends.
• Minimum three days per week in-office; potential for increased in-office requirements over time.