Jobs · Customer Service

Program Manager

Skan AI · United States · 3 mo ago
RemoteRemoteCustomer ServiceFull-time

What You'll Do

  • Take full ownership of large-scale PaaS implementation programs for BFSI clients, from initial planning to successful launch and operational handover.
  • Act as the primary point of contact for client leadership, ensuring transparent, proactive communication and building strong, lasting relationships.
  • Guarantee all aspects of the program adhere to strict BFSI regulatory, security, and data protection standards.
  • Cook up and align our internal teams—including Product, Engineering, Customer Success, and Operations—to deliver a seamless and integrated client experience.
  • Manage performance and risk by proactively monitoring program health, tracking key metrics, managing budgets, and resolving issues to keep projects on track.
  • Drive change by effectively managing and communicating scope changes, assessing impact, and securing approvals to maintain program integrity.
  • Innovate and improve by continuously refining our delivery processes, tools, and methodologies to enhance efficiency and client satisfaction.

Why Join Us

  • A flexible work environment
  • Growth & Impact: Be part of a rapidly scaling company where your contributions directly shape client success and open clear pathways for career advancement
  • An innovative AI platform that transforms enterprise workflows while upholding the highest standards of security and trust
  • A collaborative culture that values innovation, learning, and partnership, guided by experienced leaders in AI and enterprise transformation

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