Program Manager

Position Summary

Shearer Supply is seeking a Program Manager to own and grow the programs, partnerships, and tools that create value for our dealers. The Program Manager will manage dealer-facing initiatives such as Rewards Programs and OEM program, drive program adoption, and ensure our sales team has the tools needed to bring additional value to customers.

Key Responsibilities

• Program Ownership & Execution
  • Own the day-to-day management and execution of Shearer Supply's dealer-facing programs.
  • Manage key programs including Shearer reward programs and other manufacturer or Shearer-sponsored initiatives.
  • Ensure programs are consistently implemented across branches, markets, and sales territories.
  • Serve as the internal subject matter expert and primary point of contact for assigned programs.
  • Identify underutilized programs and develop strategies to increase participation and adoption.
• Preferred Vendor & Partner Management
  • Develop and manage relationships with preferred marketing and program vendors.
  • Evaluate potential partners that can provide meaningful value to Shearer Supply dealers.
  • Negotiate and coordinate preferred relationships, program offerings, and dealer benefits.
  • Maintain accountability with vendors around service levels, program performance, and customer experience.
  • Continually evaluate the vendor portfolio and identify opportunities to improve or expand available services.
• Program Development
  • Identify gaps in Shearer Supply's existing program offering and recommend new initiatives.
  • Research distributor, manufacturer, and industry best practices.
  • Evaluate opportunities across areas such as: dealer marketing services, lead generation, customer retention, training and development, business management tools, consumer promotions, loyalty and rewards programs, and manufacturer programs.
• Measurement & Accountability
  • Establish KPIs for major programs.
  • Track participation, adoption, utilization, cost, and results.
  • Develop regular reporting showing program performance and opportunities.
  • Gather feedback from Territory Managers, branches, and dealers to continuously improve programs.
  • Ensure Shearer Supply is receiving appropriate value and ROI from outside program and vendor relationships.

Requirements

• 5+ years of experience in program management, B2B/channel marketing, sales enablement, distribution, or a related field.
• Wholesale distribution, HVAC, building products, or similar B2B experience preferred.
• Strong project management, communication, and organizational skills.
• Commercial mindset with an understanding of sales and customer relationships.
• Ability to manage multiple initiatives and external partners simultaneously.