Program Manager

About the Role

Western Door Federal, part of the Seneca Nation Group (SNG) portfolio, is seeking a Program Manager to lead a team of FOIA professionals. The role combines substantive FOIA expertise with responsibility for staffing, workload management, quality assurance, schedules, budgets, risks, and deliverables. The Program Manager will support government transparency and public access to information while safeguarding sensitive records, working closely with government stakeholders and Western Door leadership.

Responsibilities

• Lead technical and business project-management functions to plan, implement, track, report on, and deliver required FOIA support services.
• Develop, implement, maintain, and update the Program Management Plan, including schedule and milestone management, communication lines, budget and cost control, staffing/resource management, risk tracking and mitigation, and quality assurance.
• Coordinate staffing, team responsibilities, onboarding, nondisclosure agreements, account registration, and system access for assigned personnel.
• Prepare and oversee weekly and monthly progress reports covering case production, backlog status, training, process improvements, substantive findings, risks, schedule concerns, quality issues, and planned work.
• Prepare and oversee monthly financial reporting for hours, costs, funding status, projections, and task-level expenditures for prime and subcontractor personnel.
• Lead routine project status meetings and ad hoc meetings, including required agendas, progress reviews, risk and financial discussions, action tracking, and meeting minutes.
• Maintain regular communication with Government representatives and program stakeholders regarding operational issues, schedule variances, staffing needs, risks, quality concerns, and required approvals.
• Support systems-access continuity, annual summaries, lessons learned, transition planning, records/data transfer, and contract closeout activities.
• Ensure compliance with applicable federal privacy, information-security, records-management, accessibility, nondisclosure, HSPD-12/PIV, and training requirements.

Qualifications

• Advanced degree (at minimum a Master's degree) in a relevant field from an accredited university.
• At least 8 years of experience in a leadership position directing project teams, ensuring integration of project management, quality management, performance, and risk/issue management.
• Demonstrated expertise in the review and handling of FOIA cases.
• Relevant training and experience directly related to FOIA support requirements.
• Required FOIA Act technical knowledge and demonstrated experience with the FOIA process and related federal laws and requirements.
• Experience managing staffing, schedules, budgets/costs, risks, quality, recurring deliverables, and stakeholder communications for complex professional-services work.
• Ability to obtain and maintain a Tier 1 background investigation and comply with HSPD-12/PIV and CMS suitability procedures.
• Ability to meet residency requirements (lived in the United States for at least three of the preceding five years).
• Ability to complete required security awareness, privacy, records-management, Rules of Behavior, and applicable role-based training, and comply with nondisclosure requirements.
• Ability to perform work remotely and attend in-person meetings if needed.

Benefits

We offer a comprehensive benefits package that includes:

• Medical, dental, vision, life, and disability insurance
• Voluntary benefit programs (critical illness, hospital, and accident)
• Health savings and flexible spending accounts
• Retirement 401K plan

Full-time employees working at least 30 hours a week are eligible for benefits and paid leave programs. We pride ourselves on a collaborative work environment and culture, embracing our mission to provide financial and non-financial benefits back to the members of the Seneca Nation.