Program Manager

About the role

Job Purpose The Program Manager is a highly skilled and experienced individual who will oversee and manager multiple projects within our organization. The Program Manager will be responsible for all aspects of a program at the site, serving as the site liaison between the company and the customer to ensure customer needs are met; the PM will responsible for guiding a team of cross functional experts in the delivery of customer focused products and services and will hold up development and implementation of a project, pricing and program strategies in order to continue to deliver value to the Sanmina and its customers. The PM will ensure all program-related decisions are guided by the terms and conditions of the customer's contract. Understands all aspects required to launch a new program or order. Responsible for customer management and satisfaction, order management and delivery, revenue achievement, business issue resolution (A/R, E&O material issues, PPV, credit, RMA’s), and business development. Understands Sanmina offerings for vertical integration and directs customer appropriately towards additional or alternative Sanmina products or services. Ability to lead cross functional teams to meet or exceed customer and Sanmina goals. The Program Manager is responsible for overall customer service and satisfaction including delivery, quality, flexibility, communication and responsiveness for assigned accounts.

Responsibilities

• Ensure compliance to contract/commercial agreement and/or customer specific requirements, and responsible to document additional agreements not included in the contract.
• Develop and maintain business relationship; maximize customer satisfaction.
• Manage the relationship with the customer through daily, weekly, monthly or quarterly reviews, or as needed, to communicate deliveries, open commitments or overall progress of the account.
• Coordinates with the CFT the actions necessary for compliance with the targets agreed with the customer (quality, testing, materials, processes, etc.)
• Coordinates the process of Customer Satisfaction, where customer's satisfaction is reviewed. It includes the implementation of actions with the organization to improve.
• Monitors, reports and coordinates any troubleshooting of accounts receivables (AR).
• Approves changes to standard costs and updates sales price at least every quarter. Claims raw materials revaluation to customer when applicable.
• Responsible and accountable to maintain price book in Oracle.
• Creates the Forecast Demand Format and coordinates with finance the creation of Forecast Outlook for its organization.
• Responsible to manage claims and recover the charges not covered by the quote as NREs, ECO, Out of Scope Recoveries, and miscellaneous requirements. Escalates with GAM/BD, if needed, to assure collection.
• Collection of excess and obsolete (E&O) and variations to agreed price of