Program Manager

About the role

• Manage scope by guiding the program vision, objectives, outcomes and high-level work breakdown
• Apply Agile methods to define, plan and execute on program objectives
• Manage scheduling and milestones by developing and maintaining a comprehensive program plan that incorporates key milestones of all projects and initiatives
• Identify both qualitative and quantitative program success metrics
• Manage program quality by ensuring plans at all levels are aligned and up to date in a rapidly changing work environment
• Maintain accurate and up-to-date artifacts related to the phases of the program management lifecycle
• Manage communications by defining, engaging and advising stakeholders and clients on execution and progress
• Manage roles and responsibilities by identifying, documenting and engaging the right roles for the delivery of work within scope
• Identify and document how the program scope impacts business process or technology architecture
• Manage risks and issues by identifying and escalating decisions at all levels to achieve results
• Coach project or program frameworks
• Identify improvement opportunities and implement creative, alternative approaches to solving issues and executing work
• Act as a trusted advisor to senior leaders for program-level decision making
• Understand and apply change management to program work

Requirements

• 5 years of project management experience
• 2 years of program management experience
• 1 year of technology product implementation experience
• Bachelor’s degree in business administration or information technology or equivalent work experience
• Ability to assess problems and solve them with a keen sense of urgency while thinking strategically and focusing on business growth
• Proficiency in communicating and breaking down higher-level, complex business strategy
• Project Management Professional certification, Program Management Professional certification or the equivalent
• Experience working with, and applying Agile methodologies
• Successful experience leading teams and/or coaching and mentoring team members or peers
• Ability to set and manage partner and client expectations
• Exceptional written and verbal communication skills and the ability to communicate effectively with individuals at all levels of an organization, including executive leadership