Program Manager

About the role

Rapiscan Systems, an OSI Systems, Inc. company, empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed worldwide to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and security professionals in combating terrorism, smuggling, and trade fraud.

Responsibilities

• Serve as primary customer point of contact for execution of assigned customer contract(s) and related projects.
• Act as direct interface for customer personnel regarding execution of new and existing contracts/orders and management of any customer issues.
• Drive day-to-day team activities to meet program milestones/deliverables and track progress.
• Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
• Execute internal and external programs in accordance with business and corporate objectives and customer statement of work.
• Direct and manage program development from beginning to end, overseeing quality control throughout the program lifecycle.
• Estimate the resources and participants needed to achieve project goals; negotiate with other department managers for required personnel.
• Develop project work breakdown structures (WBS), delivery team structure, project plans, scheduling, and cost structures with clearly defined and communicated project goals and key success factors.
• Ensure a Project file is created and maintained to record key information and events relating to individual projects.
• Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance, on-time completion of deliverables, and define and coordinate program solutions.
• Monitor and control project progress through various stages—from Sales to Engineering, Manufacturing, Installation, and Commissioning—via effective work package management.
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans.
• Identify and manage project dependencies and critical path.
• Implement and manage Project Management, Risk & Opportunity, Lessons Learned, and Earned Value Management System processes in compliance with global company standards.
• Manage project risks and issues, escalating to management and customer as necessary.
• Exercise judgment, leadership, and authority while planning, directing, coordinating, and executing complex projects/programs.
• Track and report project performance (milestones & budget adherence).
• Provide internal business performance tracking and reporting/forecasting for each assigned program, including delivery status, contract issues, revenue, margin, cash flow, risks, opportunities, and key actions/escalations.
• Liaise with program stakeholders, adjusting communication style and technique depending on the audience.
• Work closely with sales personnel, proposal teams, and other organizations to identify and pursue new and/or follow-on business opportunities.
• Build, develop, and grow business relationships vital to the success of the program.
• Conduct program postmortems and formulate recommendations for continued improvement.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• Report any quality problems or defects for corrective action to avoid recurrence.
• Perform duties as modified or assigned to meet business needs.

Requirements

• Bachelor’s Degree, preferably in Business Administration, Accounting, or a technical field.
• Program Management Professional (PMP) Certification required.
• A minimum of seven (7) years of related government program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
• Must be capable of obtaining a security clearance.
• Experience with TSA, Non-TSA DHS programs, or DOD programs is a plus.
• Knowledge of or experience with airport security, baggage handling systems, and X-ray baggage scanners is a plus.
• Experience in building, managing, and leading cross-functional matrixed teams in a fast-paced and challenging business environment.
• Ability to prioritize multiple tasks with competing priorities.
• Strong customer relationship skills and customer focus, including the ability to maintain high customer satisfaction while ensuring company goals and objectives are met.
• Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types.
• Demonstrated strong team-building and collaboration abilities with effective leadership for this level of responsibility.
• Excellent and effective communication, presentation, analytical, and problem-solving skills.
• Thorough knowledge of all appropriate ethical standards.
• Advanced working knowledge of Microsoft Office applications (Word, Excel, Access, PowerPoint) and Outlook.
• Experience working with an R&D and/or Product Manufacturing Company.
• Ability to maintain a passport with the ability to travel within the U.S. and internationally up to 25%.

Benefits

Base salary is one component of your total rewards package. You may be eligible for:

• Long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP).
• Comprehensive benefits including various health plan options, access to a 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, and leave of absence programs.
• An array of voluntary benefits.
• Paid time off for vacation, holidays, bereavement, and jury duty.
• Flexible time-off for full-time salaried employees.

Pay

Annual base salary may range from $130,000 to $140,000. Final compensation will be determined based on factors such as job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.