Program Manager

About the role

Quvia is building the digital fabric between edge and cloud. Our platform uses AI and machine learning to orchestrate connectivity across satellite, terrestrial, and hybrid networks so customers can move and manage data in the world's most network constrained environments. We partner with global leaders in aviation, maritime, energy and other industries where connectivity is variable and complex, and digital services depend on reliable data movement. As companies deploy AI, automation and data-driven systems at the edge, Quvia provides the platform needed to unlock the full potential of their data and build value above the network.

Responsibilities

• Lead the planning and implementation of a broad, coordinated set of deliverables to meet the goals and priorities of Clients in multiple regions/timezones (APAC, EMEA, North America)
• Leverage your industry experience and customer management skills to drive highly technical, cloud, and B2B software services to multiple clients/airlines
• Manage internal resources for delivery of technical solutions in collaboration with design and service delivery teams
• Documenting program and customer progress and financial performance of the client program
• Identify, and manage customer services deficiencies and be the ears of the customer representing their needs and desires while working closely with the sales team to propose new solutions
• Function as the primary driver of communication (including broad-based/complex communications) between Client and Customer stakeholders
• Develop resource utilization and planning tools for program and portfolio management
• Implement established program management processes, dashboards, templates, policies, and metrics
• Lead timely resolution of key issues, decisions, escalations, and risks
• Help identify and fix processes and procedures that impede the smooth implementation of customer initiatives and programs
• Review, understand, and ensure the Quvia team adheres to the contract and client's agreements
• Attend our South Florida office periodically, for face to face business meetings

Requirements

• Bachelor's (4 years) degree in engineering, science, business, or a related discipline
• Minimum 8+ years of increasingly responsible experience, with at least five (5) years of experience managing customers via traditional and agile project/program management methodology
• Experience with PM tools, such as JIRA, Smartsheet, Monday.com
• Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments
• Experience with IFC and/or IFE-related projects and program deployments
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams
• Software engineering or network engineering and satellite background
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed
• Good judgment and the capacity to independently evaluate situations and identify the optimum action
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities
• Deals comfortably with senior management and can present and converse with people in positions of authority
• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
• Able to identify and then support sales in proposing new solutions for the customer

Qualifications

• Must have experience with PM tools, such as JIRA, Smartsheet, Monday.com
• Experience managing complex Client IT projects/programs, preferably Enterprise, Networking, and Software deployments
• Experience with IFC and/or IFE-related projects and program deployments
• Excellent written and verbal communication skills with a demonstrated ability to work with cross-functional teams
• Software engineering or network engineering and satellite background
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success
• Results-oriented with strong people and time management skills, highly organized, motivated, and driven to succeed
• Good judgment and the capacity to independently evaluate situations and identify the optimum action
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities
• Deals comfortably with senior management and can present and converse with people in positions of authority
• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
• Able to identify and then support sales in proposing new solutions for the customer

Skills

• Strong project management skills
• Excellent communication and interpersonal skills
• Experience with PM tools like JIRA, Smartsheet, Monday.com
• Experience with IFC and/or IFE-related projects and program deployments
• Software engineering or network engineering and satellite background
• Ability to assist aviation client leaders in managing workstreams, milestones, and deliverables within a highly regulated and fast-paced environment
• Ability to think strategically, solve problems effectively, and tenaciously follow through to ensure client success
• Results-oriented with strong people and time management skills
• Good judgment and the capacity to independently evaluate situations and identify the optimum action
• The initiative to seek ways to contribute to the company's success goes beyond a narrow definition of job responsibilities
• Deals comfortably with senior management and can present and converse with people in positions of authority
• Experience with handling customer disputes with win-win resolution options while maintaining the integrity of the contract
• Able to identify and then support sales in proposing new solutions for the customer

Benefits

• Competitive Salary
• Performance Bonus
• Stock Options
• Private Healthcare Plan including optical and dental care
• Life Insurance
• Flexible PTO + US holidays
• 401k plan
• Monthly Phone Allowance

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time position with flexible hours to accommodate travel requirements.