Program Manager

Key member of the program leadership team, responsible for ensuring all aspects of seasonal program operations align with the organization’s mission, values, and strategic priorities.

Responsibilities

• Team and People Development
  • Manage hiring, training, scheduling, and mentorship of program coordinators, specialists, and instructors for the winter season.
  • Develop and manage ongoing training curriculum for winter instructors and program staff.
  • Oversee execution of volunteer program with Program Coordinators, including onboarding, training, and safety procedures.
  • Collaborate with the program reservations team to ensure high-quality program delivery and communication for participants and other stakeholders.
  • Work with the Program Director and Summer Program Manager to build and implement overall program vision and strategy for cohesion of WAS programs across seasons.
  • Foster a positive, collaborative team environment through mentoring, regular performance feedback, and annual reviews.
  • Provide strong, inclusive leadership as a member of WAS’s program leadership team.
• Program Operations
  • Oversee all aspects of winter program planning and operations, including seasonal program schedule for individual lessons, group and community partner programs, program locations and permitting, and rental program offerings.
  • Cultivate and maintain relationships with resort partners, community partners, and key program participants.
  • Ensure safety standards are met within program delivery.
  • Supervise on-site and organizational procedures to ensure high-quality experiences for participants.
  • Oversee systems for ensuring the accuracy of participant and volunteer attendance data.
  • Oversee seasonal equipment needs, including purchasing and inventory planning, ensuring all devices are in safe and working condition, and fit the needs of program demand.
  • With the Program Director, oversee seasonal program budget planning and implementation, including labor, equipment, program operations, professional development, and other program revenue and expenses.
  • With the Program Director, execute strategies for quality improvement in program delivery.
  • Collaborate as needed with other members of the WAS admin and development teams to assist in accurate representation of WAS programs, and to support a cohesive fundraising strategy.
  • Teach lessons as needed.
  • Additional work as needed, including, but not limited to: covering tasks for other program team positions, supporting fundraising, program outreach, and other events as required.

Requirements

• Minimum 3-4 years of job-related experience with demonstrated competence.
• Minimum 2-3 years of management experience supervising instructors or staff.
• Current Utah driver’s license and clean driving record.
• Must be at least 21 years of age.
• Previous experience teaching and training instructors in adaptive alpine skiing and/or snowboarding.
• Previous experience working with individuals with disabilities.
• Advanced to expert personal ski or snowboard skills preferred.
• Excellent organization with the demonstrated ability to work independently and meet deadlines.
• Acute attention to detail.
• Commitment to providing outstanding customer service.
• Passion for learning and continuous improvement.
• Strong commitment to fostering a people-centered culture and workplace.
• PSIA-AASI certification(s) preferred.
• Comfortable driving with a 16 ft. trailer or willing to learn on hire.
• Must be competent in Word, Excel, Google Drive. Experience with Salesforce preferred.
• Commitment to valuing diversity and contributing to an inclusive work environment.
• Passion for Wasatch Adaptive Sports’ mission and work.
• Ability to interact at all times with students and other employees in a pleasant manner and maintain good working relationships with others, with all departments at Snowbird and other resorts, and with all community partners.

Schedule

• 40 hours per week, including evenings and weekends as required.
• May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements, and commuting to/from Snowbird.
• Must be able to perform outdoor physical work for long periods of time.
• Work is subject to frequent interruptions making continuity and accuracy difficult, frequent exposure to noise.

Benefits

• 401k plan with employer contribution
• Medical, vision, and dental plans available
• Snowbird season pass
• Generous paid time off, professional development opportunities, industry perks, and more
• Performance-based compensation available when individual and organizational goals are met