Program Manager

We are seeking a full-time Program Manager to support a high-profile corporate client in Tempe, AZ. This hybrid role requires onsite work at the Tempe office Monday through Thursday, with remote work on Fridays. This is a temporary, full-time position.

About the role

As a Program Manager, you will ensure long-term success of the client's population health program by guiding and supporting a holistic well-being solution that is tailored to the client’s needs and organizational culture. You will provide thought leadership by personalizing industry insights, best practices, and trends to the client’s employee population.

Responsibilities

• Assess population health needs using available claims data, utilization statistics, and satisfaction to identify opportunities and develop tactical project plans.
• Provide oversight and best practice guidance to workplace and virtual population health initiatives and focus areas.
• Collaborate with key stakeholders to develop and assist with a cohesive, holistic and data-focused population health strategy to drive health improvement and resiliency of the employee population.
• Develop and execute population health project management activities and communications nationally and on a global scale.
• Manage the client's population health offerings (e.g. discount programs, incentives, programming, health plan resources, homegrown resources).
• Conduct impact analysis of population health initiatives, benchmarks programming and utilize claim and related data to monitor, track, forecast, and analyze trends & challenges, to identify opportunities to drive further engagement and clinical value.
• Oversee and work across all population health vendors to remove barriers, enhance referral pathways and create integration opportunities under a unified strategy.
• Collaborate regularly with the client’s internal support structure along with Plus One/Optum operations, engagement, sales and account management teams.
• Serve as the Group Fitness Coordinator, overseeing class scheduling, implementation of exercise classes, and overall supervision of Group Fitness Instructors to ensure member participation and satisfaction.
• Partner with Service Delivery Leader and Human Capital to hire, train, coach, motivate, schedule, develop, evaluate and, when necessary, terminate Workplace Well-being team members across associated services.
• Provide recurring reports on the engagement of Group Fitness programs.
• Attend on-site events to market Group Fitness programs.
• Ensure that Group Fitness programming and classes meet the operating standards and culture of the site, Client, and Workplace Well-being.
• Provide exceptional customer service to all inquiries from clients, members, and guests, and respond to suggestions, concerns, and complaints in a timely and professional manner.
• Handle and store all data in compliance with relevant data protection laws and policies (e.g. HIPAA, GDPR etc).
• Implement and follow all Workplace Well-being and client policies and procedures.
• Perform any other projects and responsibilities as required.

Requirements

• Bachelor’s degree in a related field (health promotion, health education, public health or related health emphasis).
• Five or more years of experience in health promotion, health management, corporate wellness, human resources/organizational behavior or a related field.
• Two or more years of experience with implementation or large healthcare project management experience.
• One or more years of people management experience.
• Experience in financial reporting, trend analysis, and communicating at an executive level.
• Demonstrated ability to research, design and implement solutions to problems involving analytical and creative elements.
• Excellent multi-tasking, time management, problem-solving, and organizational skills.
• Effective and engaging public speaking skills with the ability to communicate professionally and appropriately with clients and participants.
• Competence with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Preferred Qualifications

• Master’s degree in Health Promotion Management, Public Health or related field.
• Related Health Promotion or Public Health certification such as: National Commission for Health Education Credentialing (NCHEC) certification, WellCert Certified Wellness Practitioner, CHES (Certified Health Education Specialist).
• Relevant experience with health plan, client and vendor management, and preferably experience with Optum’s employer market space.
• Current professional nutrition certification or licensure, such as Registered Dietitian Nutritionist or Licensed Dietitian (in states where licensure is applicable).

About Us

Plus One, part of the Optum Workplace Well-being portfolio of services, provides fitness and well-being services to clients across a broad range of industries, driving employee engagement in health and wellness programs. Our services include fitness, nutrition, ergonomics, wellness coaching and health promotion. Our team members believe that the most effective way to help people adopt a healthier lifestyle is through personal connections infused with hospitality, empathy and a lot of fun.

Benefits

• Health and financial:
  • Medical plan choices with Health Reimbursement Account (HRA) and Health Savings Account (HSA) options
  • Dental and Vision coverage plans
  • 401(k) Retirement & Savings Plan
  • Life Insurance (team member, spouse and dependents)
  • Short and Long Term Disability Plans
  • Accident & Critical Illness Insurance
  • Transportation and Parking Plans
  • Paid parental leave
• Well-being:
  • Paid time off
  • Wellness rewards program
  • Free memberships to various fitness facilities and wellness subscriptions
  • 24/7 health and wellness support through the Employee Assistance program
  • Entertainment and consumer discounts
  • Inclusion and Belonging Council
• Growth and development:
  • Free professional development courses through internal learning management systems
  • Discounted certifications through industry leading agencies
  • Free CPR/AED certifications
  • Free continuing education courses and credits
  • Employee Referral Reward program

Please note, some of the benefits listed above are only available to team members who work full time hours.

Pay

The hourly rate for this position ranges from $80,000-$90,000 for residents of California, Colorado, Connecticut, New York City, and Washington. Pay is based on several factors including, but not limited to, education, work experience, certifications, geographic differentials, and other business and organizational needs. In addition to the hourly rate, Plus One offers a comprehensive benefits package (all benefits are subject to eligibility requirements).

Schedule

This hybrid role requires onsite work at the Tempe office Monday through Thursday, with remote work on Fridays.