Program Manager
About the role
At Orange County Government, we are proud to serve the public with integrity, honesty, fairness, and professionalism. We develop innovative policies and services that impact Central Florida and shape the future of our community. We believe in hiring the very best. Our workplace experience sets us apart and makes us a great place to work. Our goal is to create an environment of exceptional organizational values, customer service standards, and employee satisfaction.
Responsibilities
- Supervises and administers one or more major programs or projects across a division.
- Leads teams, oversees service delivery, and ensures successful execution of program goals through community engagement, outreach, and policy implementation.
- Utilizes Document Management for revenue collection and processing, scholarships and trust, proprietary systems for revenue and registration transactions, myOCTIME time and labor, contracted instructor and concessionaire agreement audits, leading training presentations, and performance management system/benchmarking dashboards.
- Applies general operational knowledge of trails, turf fields, league relations, private/public partnerships, gymnasium recreation centers, organized labor, landscape maintenance and installation contracts, performance development and oversight through onsite work, audits, instruction, and resource accountability.
- Presents to governing boards, staff and general public.
- Determines goals and objectives for parks and is responsible for planning and programming, public relations, administration, resources management, visitor protection, interpretation, visitor services, and maintenance, rehabilitation, development, and construction.
- Provides coordination and planning input for natural and cultural resources and meets public needs and adverse external impacts.
- Ensures application of good management practices to develop and maintain employee morale, productivity, career development, and achieve an optimum balance between operating costs and program effectiveness through regular performance monitoring, data collection, and reporting.
- Maintains and perpetuates the integrity of the cultural and environmental resources; provides for the enjoyment, appreciation, and understanding of the parks by the public; and controls public use that could impact park resources and their enjoyment.
- Maintains responsibility for the operation, maintenance, and improvement of physical facilities involving construction, maintenance, and repair of roads, trails, structures, buildings, utilities, and other features.
- Provides support to line management, including budget preparation and fiscal records, personnel management, recruitment, staffing, procurement, and property management, technical training and procedural assistance, vehicle and equipment use, and disposal and acquisition of excess property.
- Monitors and prepares draft responses and background data to public and administrative office inquiries on controversial issues or public complaints regarding programs, operations, or employee conduct.
Qualifications
Minimum Qualifications: Bachelor's degree from an accredited institution and two (2) years of experience in program management, project coordination, public administration, community outreach or other closely related experience. In lieu of the degree requirements, additional relevant experience may be substituted on a year-for-year basis.
Preferences: Active membership in NRPA and state park and recreation professional association. Technical competency with a variety of computing applications including Excel, Word, and other productivity applications conducive to public presentations and community leadership. Experienced recreation program leadership, sport field management, environmental stewardship, and multimillion‑dollar fiscal management. Five years supervisory experience of more than six subordinates and multiple properties. Experience operating aquatic, athletic, and childcare facilities, and programs.
Pay
Pay Grade: 019 – From $33.73 to $43.86 per hour. FLSA Status: Exempt.