Program Manager

We need to output HTML fragment with sections: About the role? The posting includes Position Summary, Program Leadership & Operations, Recruitment, Enrollment & Participant Success, Staff Supervision & Team Development, Contract Compliance & Quality Assurance, Industry Training & Employer Partnerships, Data Management & Continuous Improvement, Knowledge, Skills, and Abilities, Education, Experience, Technical Skills, Salary. We must use

for section headings (e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). However we can adapt headings to match content. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It suggests we should use those generic headings if appropriate, but we can also use other headings? It says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely they expect we use those exact headings when applicable. But we have specific sections like Program Leadership & Operations etc. Should we map them to these generic headings? The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use

for section headings (e.g. those). Probably we should use those headings where appropriate, but we can also use other meaningful headings as

. The key is to use

for any section heading. So we will wrap each section heading in

. Use

• for any list of duties/requirements/benefits, and

  for prose. We need to preserve all substantive information, remove boilerplate like "Powered by JazzHR ObA09dDVho". Also remove cookie/navigation/legal/EEO etc. There's none. We need to include a section ONLY when posting has real, specific content. So we will include sections for each meaningful block. We need to not repeat the job title as a heading. The job title is "Program Manager, HRA Workforce Development Programs". Not to put as heading. We need to not put Job ID/requisition numbers as headings. We need to include Pay section only if posting states salary. It does: Salary $80-85,000. So we need a Pay section. We need Benefits section only if posting states benefits. Not present. So omit Benefits. Schedule section only if posting states schedule. Not present. Omit. We need to include Skills section maybe from Technical Skills and Knowledge, Skills, and Abilities. Could combine. We need to include Responsibilities maybe from Program Leadership & Operations etc. We need Requirements/Qualifications from Education, Experience, Knowledge, Skills, Abilities. We need to preserve all substantive info. We'll structure:

  About the role

  Position Summary ...

  Then maybe

  Responsibilities

  with
  listing duties from Program Leadership & Operations, Recruitment, Enrollment & Participant Success, Staff Supervision & Team Development, Contract Compliance & Quality Assurance, Industry Training & Employer Partnerships, Data Management & Continuous Improvement. Then

  Qualifications

  with
  for Knowledge, Skills, and Abilities, Education, Experience, Technical Skills. But we need to avoid duplication. We'll extract bullet points. Let's extract responsibilities: From Program Leadership & Operations: - Provide day-to-day operational leadership for HRA-funded workforce development programs - Oversee program implementation across recruitment, enrollment, training, case management, employment services, and retention activities - Develop and maintain systems, workflows, and standard operating procedures that support program growth, quality assurance, and participant success - Ensure effective coordination among case managers, outreach staff, instructors, job developers, training vendors, and external partners - Monitor participant progress and implement strategies to improve attendance, engagement, completion, credential attainment, and employment outcomes - Lead regular program meetings and case conferencing sessions to address participant needs, program challenges, and performance goals - Assist with launching new training initiatives and expanding sector-based career pathways as funding opportunities emerge From Recruitment, Enrollment & Participant Success: - Oversee outreach, recruitment, screening, intake, and enrollment activities to meet contract goals - Develop recruitment strategies in partnership with community organizations, referral agencies, employers, and HRA - Ensure participants receive quality orientation, assessment, service planning, and career coaching - Support staff in addressing barriers to participation, employment, and long-term retention - Monitor participant engagement and implement interventions designed to improve retention and successful completion From Staff Supervision & Team Development: - Supervise assigned program staff, including case managers, outreach personnel, coordinators, and other direct reports - Conduct regular supervision meetings, performance coaching, and professional development planning - Support employee onboarding, training, and continuous improvement initiatives - Foster a strengths-based, participant-centered culture aligned with OBT's values of Integrity, Excellence, Empowerment, and Accountability - Promote cross-functional collaboration among workforce development teams From Contract Compliance & Quality Assurance: - Ensure compliance with all HRA, OBT, city, state, and federal regulations governing workforce development programs - Monitor program operations to ensure adherence to participant eligibility requirements, contract deliverables, documentation standards, and performance benchmarks - Ensure participants have equitable access to services and that all activities are conducted in accordance with non-discrimination, accessibility, and language access requirements - Oversee implementation of reasonable accommodation procedures and ensure participants are informed of their rights, responsibilities, grievance procedures, and available support services - Ensure required notices, participant rights information, and compliance materials are properly maintained and displayed at all program sites - Conduct routine file reviews, quality assurance checks, and compliance monitoring activities to maintain audit readiness - Maintain accurate participant and program records and ensure timely submission of required reports and documentation - Support contract monitoring visits, audits, corrective action plans, and funder reviews - Train and coach staff on compliance requirements, documentation standards, customer service expectations, confidentiality, and participant rights - Identify operational and compliance risks and implement continuous improvement strategies to strengthen program performance and service quality From Industry Training & Employer Partnerships: - Coordinate workforce training activities across CDL, Construction, Security, and future sector-based programs - Maintain strong relationships with training providers, industry partners, unions, employers, and apprenticeship programs - Support job placement and retention strategies that align with industry demand - Collaborate with employer partners to identify hiring trends and workforce needs - Ensure participants are connected to employment, advanced training, and career advancement opportunities From Data Management & Continuous Improvement: - Ensure accurate and timely data entry in Salesforce, OSOS, HRA systems, and other required databases - Analyze program data to identify trends, performance gaps, and opportunities for improvement - Develop tracking tools, dashboards, and reports that support organizational decision-making - Promote a culture of accountability and data-informed program management - Implement continuous improvement strategies that strengthen participant outcomes and contract performance Now Knowledge, Skills, and Abilities list: - Demonstrated commitment to OBT's mission of advancing economic mobility through education, workforce development, and employment services - Experience working effectively with individuals from diverse racial, ethnic, cultural, linguistic, and socioeconomic backgrounds, including individuals facing barriers to employment - Strong understanding of workforce development, career pathway programming, case management, participant engagement, and employment services - Proven leadership experience overseeing workforce development, education, youth development, human services, or community-based programs - Demonstrated success achieving performance outcomes related to enrollment, attendance, retention, completion, credential attainment, job placement, and employment retention - Experience managing government-funded contracts and performance-based programs, with knowledge of compliance, reporting, documentation, and quality assurance requirements - Ability to develop, implement, and improve operational systems, workflows, and processes that strengthen service delivery and program performance - Strong staff supervision, coaching, team development, and performance management skills - Excellent project management, organizational, and problem-solving abilities, with the capacity to manage multiple priorities and deadlines simultaneously - Strong data management, reporting, analysis, and continuous improvement skills, including the ability to use data to drive decision-making and program outcomes - Exceptional written, verbal, and interpersonal communication skills - Ability to establish and maintain productive working relationships with participants, staff, employers, funders, community partners, educational institutions, training providers, and government agencies - Ability to work both independently and collaboratively in a fast-paced, mission-driven environment - Commitment to equity, inclusion, participant-centered practices, and strengths-based service delivery Education: - Bachelor's degree in Human Services, Social Work, Education, Public Administration, Business Administration, Workforce Development, or a related field required - Master's degree or equivalent combination of advanced education, training, and relevant professional experience preferred Experience: - Minimum of five (5) years of progressive experience in workforce development, education, human services, youth development, or related community-based programming - Minimum of two (2) years of supervisory or program leadership experience with responsibility for staff development, program operations, and performance management - Experience overseeing contract-funded programs and ensuring compliance with funder requirements, deliverables, and performance benchmarks - Experience working with HRA, DYCD, Workforce1, SNAP Employment & Training, TANF, or other publicly funded workforce programs strongly preferred - Experience supporting sector-based training initiatives such as construction, transportation, security, healthcare, technology, or skilled trades preferred Technical Skills: - Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, Teams, and PowerPoint - Experience utilizing participant management and reporting systems such as Salesforce, OSOS, PTS, HRA systems, or comparable databases preferred - Ability to analyze performance data, produce reports, and monitor program outcomes using multiple data systems Salary: $80-85,000 Now we need to output HTML fragment with sections. We'll use

  About the role

  Position Summary ...

  Then

  Responsibilities

  with each responsibility as
  • . Then

    Qualifications

    maybe split into

    Education

    ,

    Experience

    ,

    Knowledge, Skills, and Abilities

    ,

    Technical Skills

    . But instruction says prefer few substantive sections over many thin ones. Could combine Education, Experience, Knowledge, Skills, Abilities, Technical Skills into Qualifications section with sublists? But they said use
    • for any list of duties/requirements/benefits. So we can have one Qualifications section with multiple
      lists? Might be okay. Better to have separate headings for each: Education, Experience, Knowledge, Skills, and Abilities, Technical Skills. That's many sections but each substantive. The instruction: "Prefer a few substantive sections over many thin ones." So maybe combine Education and Experience into Qualifications, and Knowledge, Skills, and Abilities and Technical Skills into Skills? But they also said use headings like Qualifications, Skills. So we could have:

      Qualifications

      with
      for Education and Experience combined? But they are separate bullet groups. We could do:

      Qualifications

      • Education: Bachelor's degree ... required; Master's degree preferred
      • Experience: Minimum of five (5) years ... etc
      Then

      Skills

      with
      for Knowledge, Skills, and Abilities and Technical Skills. But that may lose some detail. However we must preserve ALL substantive information; we can still preserve by including details inside the
      • text. That's fine. Let's craft Qualifications
      • items that include all bullet points. We'll create two
      • under Qualifications: one for Education, one for Experience.