Program Manager

About the role

We are seeking a highly skilled Program Manager with a strong foundation in Site Reliability Engineering (SRE) to lead and manage complex programs that drive operational excellence and innovation. The ideal candidate will possess a deep understanding of SRE principles and practices, enabling them to effectively bridge the gap between development and operations. This role requires a strategic thinker who can manage multiple projects simultaneously while ensuring alignment with organizational goals and stakeholder expectations.

Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back™ Transformation approach. Front2Back™ uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients.

Responsibilities

• Lead the planning, execution, and delivery of programs, ensuring they meet quality standards and are completed on time and within budget.
• Collaborate with cross-functional teams, including engineering, operations, and product management, to define program objectives and deliverables.
• Utilize SRE methodologies to enhance system reliability, performance, and scalability across all programs.
• Develop and maintain program documentation, including project plans, status reports, and risk assessments.
• Facilitate regular program meetings, providing updates to stakeholders and addressing any issues or concerns that arise.
• Implement best practices in project management and SRE to drive continuous improvement in program delivery.
• Monitor and analyze program performance metrics, making data-driven decisions to optimize outcomes.
• Act as a mentor and resource for team members, fostering a culture of collaboration and knowledge sharing.

Skills

• Mandatory: Strong knowledge of Site Reliability Engineering (SRE) principles and practices.
• Mandatory: Proficiency in project management methodologies and tools.
• Mandatory: Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
• Mandatory: Demonstrated ability to manage multiple projects and priorities in a fast-paced environment.
• Mandatory: Strong analytical and problem-solving skills, with a focus on data-driven decision-making.
• Preferred: Familiarity with cloud computing platforms and infrastructure as code.
• Preferred: Experience with Agile and DevOps methodologies.
• Preferred: Knowledge of monitoring and incident management tools.
• Preferred: Understanding of software development lifecycle (SDLC) and release management processes.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Relevant certifications in project management (e.g., PMP, Agile) and SRE are a plus.
• Proven track record of successfully managing complex programs in a technology-driven environment.