Program Manager

About the role

Momentum Indoor Climbing is a community-driven indoor climbing company with locations across Utah, Texas, and Washington. Founded in Utah, Momentum was created to inspire and empower people through climbing, fitness, and connection. Our gyms bring together people of all backgrounds and experience levels to challenge themselves, build friendships, and grow in a supportive environment. With world-class route setting, expert instruction, and a strong focus on community, Momentum is dedicated to helping every climber reach their full potential.

Roles and responsibilities

• Lead all Youth, Summer Camp, and Adult programming at the gym
• Execute program direction, curriculum, and standards set by the Program Director
• Partner with the GM to align class schedules, offerings, and capacity with gym needs
• Own scheduling, registration, rosters, billing, and day-to-day program logistics
• Maintain accurate systems and clear cross-department communication
• Contribute to financial planning, budgeting, forecasting, and program promotions
• Recruit, hire, onboard, and schedule program staff
• Provide regular coaching, feedback, and performance evaluations
• Lead staff trainings and support ongoing professional development
• Develop leadership within the team and build a strong staff pipeline
• Support competitions, events, and special programming
• Participate in leadership meetings and contribute to planning and execution

Requirements and physical demands

• Passion for climbing and for creating a positive, engaging experience for participants of all ages
• Minimum of 3 years of climbing experience, 5+ years preferred (bouldering, sport, and trad preferred)
• Experience teaching, coaching, or instructing in a group setting
• Experience leading or managing staff, including hiring, training, and providing feedback
• Strong communication and interpersonal skills with the ability to build relationships with participants, parents, and staff
• Ability to manage schedules, logistics, and competing priorities in a fast-paced environment
• Working knowledge of climbing instruction, movement, and training principles across disciplines
• Ability to assess program and instructor quality and make improvements
• Organized, detail-oriented, and comfortable using basic systems and tools (e.g., Google Workspace, registration platforms)
• Confident instructing groups in a high-energy environment
• Full-time, salaried, exempt position not eligible for overtime pay
• Minimum 40 hours per week, with additional hours as required
• Approximately 80% of time spent on-site at the gym
• Up to 20% may be spent in an office or working remotely on administrative tasks
• Evening and weekend availability required
• Regular presence during peak program hours (typically weekday afternoons/evenings)
• Flexible availability during peak seasons and events
• Comfortable working in a loud, high-energy gym environment
• Comfortable working at height and able to safely perform rescues
• Ability to stand, walk, and move on uneven surfaces for extended periods
• Ability to lift and carry up to 50 lbs regularly
• Ability to balance, kneel, pull, push, and grasp objects
• Visual acuity to assess fine details
• Extended periods of standing, sitting, and computer use as needed

Compensation, benefits, and perks

• Salary commensurate with experience and qualifications
• Health insurance and 401(k) retirement savings plan (eligibility requirements apply)
• Paid time off (PTO) and holiday pay
• Complimentary membership to all Momentum facilities
• 20% discount on Momentum classes, programs, and retail
• Access to outdoor industry pro-deals