Program Manager

About the Role

The Program Manager is an experienced, execution-focused role responsible for the successful delivery of large-scale, multi-channel cooperative (co-op) programs for travel and tourism clients. This role supports integrated marketing programs that include paid media as well as owned and partner channels such as website content, landing pages, and other creative elements. Combining strong operational rigor with account-service instincts, the Program Manager manages complex, high-volume programs involving multiple participating partners, internal teams, and external vendors. Serving as a central operational hub, this role ensures programs are set up, launched, and supported accurately across channels, while also identifying opportunities to strengthen processes and improve delivery at scale.

Who We're Looking For

• Experienced project or account operations professional with strong execution skills
• Highly organized operator comfortable managing many concurrent programs
• Clear communicator who works effectively with internal teams, partners, and vendors
• Analytical problem-solver who can identify issues and propose improvements
• Collaborative, self-directed contributor who thrives in fast-paced agency environments
• Interest in travel, destination marketing, and national programs is a plus

Responsibilities

• Manage end-to-end execution of cooperative marketing programs, ensuring successful launch and ongoing performance across a high volume of participating partners and channels
• Oversee paid media activations by coordinating campaign setup, launch readiness, and ongoing support with media vendors, platform partners, and internal teams
• Support execution of non-media program components—such as website content placements, landing pages, and supporting creative elements—by coordinating timelines, dependencies, and approvals across internal stakeholders
• Ensure all contractual, programmatic, and channel-specific requirements are met consistently across partners and vendors
• Serve as a primary liaison between internal teams, client stakeholders, and external media and activation partners
• Maintain clear documentation, trackers, and status updates to manage complex, high-volume programs efficiently
• Collaborate cross-functionally to align on workflows, dependencies, timelines, and priorities across channels
• Identify execution risks, pacing or delivery issues, and process gaps; escalate appropriately and recommend solutions
• Communicate regularly with senior team members on program status, risks, performance considerations, and opportunities for optimization

Requirements

• 3-5+ years of experience in agency project management, account services, media operations, or integrated campaign management
• Proven success managing high-volume, multi-partner programs across paid and/or owned marketing channels
• Working knowledge of paid media campaign lifecycles, including setup, trafficking inputs, vendor coordination, and delivery
• Familiarity with executing or supporting owned-channel activations (e.g., website content, partner placements) preferred
• Strong analytical, organizational, and problem-solving skills
• Excellent written and verbal communication skills
• Ability to lead through coordination and influence (no direct people management required)
• Proficiency in Microsoft Office and Google Workspace
• Salesforce experience preferred
• Experience with project management platforms strongly preferred

Our Commitment to Culture

At Miles Partnership, we are driven by our commitment to actively evolve inclusive marketing industry practices, drive innovation within the company, and empower our team, our clients, and the communities we serve. We will make intentional actions to build a work culture where our team members are always heard, empowered, and valued. We will provide a culture of service where we enable our teams and clients to meaningfully engage with their communities, share and tell their stories through travel, and lead a movement across the broader tourism industry to influence social change and ensure open access to travel for all.