Program Manager

Responsibilities

• Lead, resources, and create accountabilities with and for CSLs, DSPs and others who provide direct support to people supported by Makom.
• Connect and resource CSLs and DSPs to training and professional development resources, highlighting (but not limited to) self-determination, supported decision-making, and more generally the skills and knowledge necessary to deliver outcomes-focused supports.
• Monitor all program implementation aspects to ensure the highest quality of support and services are provided effectively, efficiently.
• Inform the development of evidence-based, metric-driven outcomes measurement systems with which to adjust support and respond to needs and aspirations of people supported.
• Ensure services to the people we support result in the outcomes they desire, in accordance with the PCP/ISP and Individual choice.
• Mentor and coach CSLs and DSPs, as may be necessary or required to ensure compliance with regulatory and Makom policies/procedures.
• Conduct investigation of employee grievances, performance difficulties, and other personnel matters assigned.
• Interview, hire, and train new employees by coordinating onboarding processes with Human Resources, in accordance with Makom policy and procedures and applicable federal, state, and local regulations.
• Analyze and evaluate performance of programs in meeting individual support and organizational objectives.

Qualifications

• Bachelor’s degree in human services or 3+ years of equivalent experience
• 3+ years of experience working with individuals with IDD are required.
• 1+ year supervisory experience.
• Excellent communication skills (written and verbal).
• Valid Driver’s License.

Culture

At Makom, we champion a culture rooted in integrity, inclusion, excellence, and self-determination. We celebrate the unique contributions of every team member and strive to build a community where everyone feels valued and empowered to excel. Makom is a place of belonging. A place of support. A place of connection. A place where every individual can continue to grow.

What We Offer

• Competitive Pay: $65,000 - $75,000, based on experience and qualifications.
• Benefits: Comprehensive benefits package for full-time eligible employees, including health insurance, paid time off, and holiday pay.
• Growth Opportunities: Professional development, paid trainings during orientation, career growth programs to help you succeed in your role.

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