Program Manager

About the Role

We are seeking a resolute Program Manager (PM) to join our dynamic team. As a PM, you will play a critical role in managing a team of individuals supporting people with intellectual and developmental disabilities (IDD) to lead self-determined, meaningful, and fulfilling lives as they participate in their communities.

Responsibilities

• Lead, resource, and create accountabilities with and for CSLs, DSPs, and others who provide direct support to people supported by Makom.
• Connect and resource CSLs and DSPs to training and professional development resources, highlighting (but not limited to) self-determination, supported decision-making, and more generally the skills and knowledge necessary to deliver outcomes-focused supports.
• Monitor all program implementation aspects to ensure the highest quality of support and services are provided effectively and efficiently.
• Inform the development of evidence-based, metric-driven outcomes measurement systems with which to adjust support and respond to the needs and aspirations of people supported.
• Ensure services to the people we support result in the outcomes they desire, in accordance with the PCP/ISP and individual choice.
• Mentor and coach CSLs and DSPs, as may be necessary or required to ensure compliance with regulatory and Makom policies/procedures.
• Conduct investigations of employee grievances, performance difficulties, and other personnel matters assigned.
• Interview, hire, and train new employees by coordinating onboarding processes with Human Resources, in accordance with Makom policy and procedures and applicable federal, state, and local regulations.
• Analyze and evaluate the performance of programs in meeting individual support and organizational objectives.

Requirements

• Bachelor’s degree in human services or 3+ years of equivalent experience.
• 3+ years of experience working with individuals with IDD are required.
• 1+ year of supervisory experience.
• Excellent communication skills (written and verbal).
• Valid Driver’s License.

Skills

• Strong leadership skills, including the ability to coach, mentor, and hold teams accountable.
• Experience managing residential or community-based services, preferably serving people with intellectual and developmental disabilities.
• Knowledge of Virginia and/or Maryland IDD regulations, person-centered practices, and compliance expectations.
• Strong problem-solving and critical-thinking skills, including sound decision-making under pressure.
• Demonstrated ability to manage staffing challenges, improve retention, and build high-performing teams.
• Strong organizational and time-management skills, including overseeing multiple homes and competing priorities.
• Effective communication and relationship-building skills with families, interdisciplinary teams, and regulatory partners.
• Commitment to quality services, continuous improvement, and positive outcomes for the people we support.
• Emotional intelligence, resilience, and the ability to lead through change while fostering a positive team culture.

About Us

At Makom, we are dedicated to supporting and empowering individuals with intellectual and developmental disabilities (IDD) to achieve the quality of life they aspire to live. For over 40 years, we have been leaders in delivering compassionate and innovative services to individuals and families in the IDD community across Maryland and Virginia. Our team of over 450 professionals is united by a shared commitment to fostering a workplace culture that celebrates diversity, equity, inclusion, and belonging. We champion a culture rooted in integrity, inclusion, excellence, and self-determination, celebrating the unique contributions of every team member.

Benefits

• Comprehensive benefits package for full-time eligible employees, including health insurance, paid time off, and holiday pay.
• Professional development, paid trainings during orientation, and career growth programs.
• Supportive work environment alongside a passionate, mission-driven team.

Pay

$65,000 - $75,000, based on experience and qualifications.