Program Manager

About the role

The Program Manager is a senior delivery leader within LIDD's Project Services Office (PSO). This role is responsible for overseeing large-scale, multi-workstream client programs while contributing to the development and continuous improvement of the PSO as a shared service across the organization.

Key Responsibilities

• Lead complex enterprise software and supply chain transformation programs from initiation through post-go-live stabilization
• Manage multiple interconnected projects and workstreams simultaneously
• Establish program governance, executive steering committees, and decision-making frameworks
• Drive successful execution against scope, budget, schedule, quality, and business objectives
• Manage program dependencies, risks, critical paths, and resource constraints
• Serve as the senior delivery contact for executive stakeholders
• Lead escalation management and resolution of critical delivery issues
• Champion project and program management best practices across the organization
• Contribute to the development and implementation of PSO standards, tools, templates, and governance frameworks
• Promote consistency while enabling flexibility across technology practices
• Support capacity planning, resource forecasting, and prioritization across client engagements
• Provide guidance on project health, risk exposure, and delivery performance
• Coach, mentor, and develop Project Managers and Project Coordinators.

Required Qualifications

• Bachelor's degree in Business Administration, Engineering, Information Systems, Supply Chain, Operations Management, or a related discipline
• 6+ years of experience managing complex technology implementation programs
• Demonstrated experience leading large ERP or enterprise software implementations
• Proven success managing multi-project programs with multiple stakeholders and workstreams
• Strong financial management and commercial acumen
• Exceptional communication, leadership, and executive presentation skills

Preferred Experience

• With ERP platforms such as NetSuite, Microsoft Dynamics 365, SAP, Oracle, or Infor
• Experience in Supply Chain Planning, Warehouse Management (WMS), Transportation Management (TMS), or related technologies
• Experience establishing or improving PMO/PSO functions
• Experience leading organizational change and business transformation initiatives
• Knowledge of manufacturing, distribution, logistics, and retail operations
• 5+ years of experience in a consulting, professional services, or systems integrator environment

Certifications

• PMP certification considered a significant asset
• PgMP certification considered a significant asset
• Agile, Scrum, Prosci, or related certifications are advantageous