Program Manager

Key Responsibilities

• Lead assigned initiatives from formal intake through project closure, ensuring alignment with firm priorities and governance expectations.
• Partner with sponsors and functional leaders to define project goals, success measures, scope boundaries, assumptions, and high-level risks prior to execution.
• Lead cross-functional teams delivering initiatives that may include business process change, software implementations or upgrades, technology deployment, vendor engagement, or organizational transformation.
• Develop and maintain integrated project plans covering scope, schedule, resources, dependencies, risks, budget, and change impacts.
• Ensure disciplined execution across all project phases, including kickoff, planning, execution, stabilization, and transition to operational ownership.

Delivery & Governance

• Demonstrate strong financial acumen, effectively managing project budgets, forecasts, and financial controls to ensure initiatives are delivered within approved funding.
• Maintain accurate, current project data to support portfolio-level visibility and leadership decision-making.
• Prepare and present concise, decision-oriented updates for executive readouts, steering committees, and portfolio reviews — with the ability to engage and advise at the C-suite level.
• Identify, monitor, and manage project risks, interdependencies, and constraints across business and technology teams.
• Proactively escalate risks, issues, and decisions requiring leadership attention, providing clear recommendations and options rather than problems alone.
• Lead scope, timeline, and budget changes in alignment with PMO governance expectations, ensuring impacts are assessed, documented, approved, and communicated.
• Influence, negotiate, and build alignment across teams and functions to drive decisions and keep initiatives on track.
• Model PMO expectations by maintaining projects that are transparent, well-governed, and portfolio-ready at all times.

Stakeholder Partnership & Organizational Change

• Serve as a strategic partner and advisor to the business, ensuring initiatives align with firm growth objectives and governance frameworks.
• Collaborate to ensure requirements, outcomes, and success measures are clearly defined and validated.
• Work closely with Practice Enablement team to develop and implement strategies that promote stakeholder engagement and adoption, reducing delivery risk and supporting successful outcomes.
• Facilitate steering committee updates, executive briefings, and cross-functional working sessions.
• Proactively identify and resolve project roadblocks, interdependencies, and resource gaps.

Stabilization & Continuous Improvement

• Lead stabilization and transition-to-operations activities, ensuring ownership, documentation, and readiness criteria are met before project closure.
• Conduct project post-mortems, capture lessons learned, and implement improvements to PMO practices, tools, and delivery approaches.
• Identify and evaluate opportunities for process improvement and contribute to the ongoing development of PMO methodologies and standards.

Qualifications

• Bachelor's degree in Business, Information Systems, or equivalent business experience required.
• PMP or equivalent project management certification preferred.
• Minimum of 5 years of project management experience delivering cross-functional initiatives in a structured governance environment.
• Experience managing both business-led and technology-enabled projects.
• Comfortable with Agile methodologies with the ability to adapt approach based on the needs of a particular project.
• Proven ability to partner effectively with senior leaders, sponsors, and C-suite stakeholders.
• Experience operating within portfolio review, executive reporting, and decision-making cadences.
• Background in a law firm, professional services firm, or similarly complex global organization preferred.
• Strategic, analytical, and systems thinker who connects project execution to business outcomes.
• Thrives in ambiguity — able to bring structure and accountability to complex, fast-moving environments while exercising sound independent judgment.
• Excellent communication and facilitation skills, including the ability to craft and deliver executive-level messaging that is clear, concise, and decision-oriented.
• Demonstrated ability to influence and negotiate across teams, functions, and seniority levels without direct authority.
• Proactive risk management orientation — surfaces issues early, brings options, and drives toward resolution.
• Intellectually curious, with the critical thinking to ask the right questions, challenge assumptions, and keep initiatives aligned and on track.
• Scrupulous approach to documentation, project data integrity, and tool discipline — understands that strong governance infrastructure is what makes portfolio visibility and leadership confidence possible.
• Proficiency with project management and collaboration tools; experience with platforms such as MS Project or equivalent required.