Program Manager

About JVS SoCal

Founded in 1931, JVS-SoCal is a nonprofit, non-sectarian social service agency providing job training, education, career services, mentoring, and placement assistance to diverse and multicultural populations, transforming lives and empowering individuals to achieve sustainable employment and financial independence. JVS SoCal currently serves over 30,000 clients annually at over 20 locations throughout Southern California.

Responsibilities

• Ensures delivery of service and contract specifications; interprets and applies current applicable federal, state, and local regulations and requirements, grant program and JVS guidelines, policies, and procedures to accomplish successful program delivery and management.
• Assures program performance is consistent with contract requirements by effective supervision and training of staff, managing program processes, analyzing data, and staying current with employment and business service trends.
• Understands eligibility criteria, WIOA common measures, and works to incorporate pending WIOA program requirements.
• Collaborates with leaders of partner agencies to ensure appropriate collaboration, leveraging of services, and continuous quality improvement practices.
• In collaboration with Associate Director, plans, develops, establishes, and implements grant/program budgets, monitors program expenditures against program budgets; reconciles participant costs such as supportive services and training expenses, reviews program expenditures to ensure compliance with funding requirements and regulations.
• Ensures that services rendered are recorded in the CalJOBS system for quality assurance.
• Supervises the Skills Development Team by establishing program and staff goals and strategy plans for enrollments, career skills development, supportive services, measure skills gains and credential attainments, training services, placements, and follow-up services.
• Conducts ongoing technical assistance and quality assurance on program services, case management, and performance measures. Develops and implements Performance Enhancement Plans per LA County DEO’s requests.
• Leads the Skills Development Team to ensure that the America’s Job Center of California has ongoing educational workshops, career pathway workshops, skills development workshops, credentialing opportunities for customers/participants, and so forth. Ensures that satisfaction surveys are provided to customers, collected, and reviewed for continuous quality assurance.
• Supervises the Welcome Team to ensure that enrollment measures are met for the Adult & Dislocated Worker programs and the operations of the Front Desk. Creates strategy plans and goals, identifies challenges with meeting performance goals, and creates new methods to meet contractual goals and matrix requirements.
• Generates CalJOBS reports on a consistent basis, including enrollments, system closures, activity code report, placements, and follow-up services.
• Approves Adult and Dislocated Worker enrollments, Individual Training Accounts, supportive services; ensures that all participant costs are tracked accurately and entered into the CalJOBS systems timely by staff. Works with the Finance Department on invoices and accounts payable.
• Conducts hiring of new employees, including completing Job Requisition, postings, interviewing, and other internal protocols. Coordinates staff training, monitors staff performance, provides individual coaching to support staff with being successful in their assigned roles, and provides employee counseling to address performance deficiencies.
• Takes lead in certification of the AJCC’s Hallmark of Excellence, collaborates with County and agency auditors for program compliance, and adheres to LA County DEO Title I directives.
• Performs other support duties as assigned, including significant cross-training for other tasks.

Requirements

• Bachelor’s degree in Workforce Development, Business, Public Administration, or a related field (preferred).
• 3+ years of experience in workforce development, economic development, industry engagement, or related fields.
• 3+ years of experience in a managerial or supervisory role and working with targeted populations.
• Knowledge of WIOA guidelines, local labor market trends, and sector-specific workforce requirements.
• Strong leadership skills, analytical skills with the ability to interpret data and labor market information.
• Experience in building partnerships with employers, educational institutions, and community organizations.
• Excellent relationship-building and communication skills.
• Strategic thinking and problem-solving abilities.
• Proficiency in data analysis and reporting tools.
• Strong organizational skills and attention to detail.
• Ability to collaborate effectively with diverse stakeholders and work independently.
• Complete CWDP course and exam within 3 months of employment and secure CWDP certification within 12 months of employment.
• Work flexible hours, including early morning, evenings, and weekends is required.
• Travel to various locations, such as businesses, worksites, off-site meetings, and other related events.
• Must have reliable transportation.

Physical Demands / Working Conditions

• While performing the essential functions of this job, the incumbent must be able to: stand for extended periods; sit for extended periods; bend and reach for filing and other job-related functions; climb up and down stairs; bend, stoop, and lift to move and retrieve materials; pull, push, and lift; reach both above and below shoulder height.
• Specific visual abilities include close vision, color vision, depth perception, and the ability to adjust focus. Must be able to visually inspect work.
• Manual dexterity to operate computer and other office equipment required.
• The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made.

Pay

$74,942 per year + benefits