Program Manager

About the Role

JA British Columbia (JABC) is seeking a strategic and relationship-driven Program Coordinator, Indigenous Communities in the Lower Mainland area, to support the coordination, delivery, and operational success of JABC's growing Company Program for Indigenous Learners (CPI). Reporting to the Senior Manager, Indigenous Communities, this role ensures the smooth day-to-day functioning of the teacher-led and self directed programs, including coordination of educator and volunteer engagement, data administration, customer inquiries, reporting, and more.

Responsibilities

• Oversee scheduling, logistics, and regular communication with school contacts and Indigenous Support Workers to ensure classrooms are prepared and resourced for each session.
• Coordinate volunteer assignments, delivery of program materials, attendance tracking, session coverage and other duties to ensure uninterrupted delivery of programming.
• Attend in-person and virtual meetings and program sessions to provide support and insight as needed.
• Coordinate the recruitment, onboarding, and stewardship of volunteers in collaboration with the Community Engagement team.
• Deliver volunteer orientation and training sessions, ensuring all facilitators are culturally informed, equipped, and supported throughout their involvement.
• Provide ongoing volunteer communication, weekly updates, and follow-up support to ensure retention and engagement.
• Ensure all student attendance, consent forms, and photo release documentation are tracked and filed for compliance.
• Support the collection of impact data, student feedback, and success stories for reporting and storytelling purposes.
• Maintain up-to-date program records, schedules, and reporting data within JABC systems such as Salesforce and OneDrive.
• Support the preparation of materials and logistics for, but not limited to, meetings, graduations, recognition events and community presentations.
• Use the recorded data to create reports as requested.
• Respond to incoming inquiries regarding programs and volunteer opportunities.
• Represent JABC at community events, school celebrations, and volunteer recognition gatherings.
• Act as an ambassador for the program to help recruit volunteers and new schools, particularly through Indigenous community connections and events.
• Travel to school sites and partner locations as requested across the Lower Mainland and surrounding regions.
• Assist in the creation of an Indigenous alumni network and ongoing student engagement initiatives.
• Other duties as required.

Qualifications

• 1–3 years of experience, or equivalent, of project management or coordinating educational or community programs.
• Ability to travel regularly within Lower Mainland and provide in-person support across program sites.
• Familiarity with Indigenous communities, cultural values, and educational environments.
• Excellent interpersonal and communication abilities.
• Demonstrated administrative proficiency in organizational writing, presentations, scheduling, and data entry.
• Passion for youth development and commitment to reconciliation through education.
• Experience working with Microsoft 365 applications (Word, Excel, PowerPoint, Adobe) and Salesforce (or similar CRM).
• Familiarity with or willingness to learn about Indigenous perspectives, cultures and teachings.
• Effective communication skills to engage authentically with Indigenous communities.
• Developing organizational and project management skills.
• Proficient customer service abilities and technical competence.
• Independent self-starter who thrives on managing data, coordinating multiple projects, and interacting with diverse internal and external interest-holders.

Pay

$50,000–$55,000 annually