Program Manager
About the role
Coordinate predictive, generative and agentic AI to deliver intelligent customer experiences. Turn digital, conversation, and transaction data into real-time buyer context. Scale AI without scaling risk. Govern AI with a core trust layer for enterprise AI. Activate AI call data across hundreds of platforms. Connect every media dollar to revenue. Orchestrate the right experience for every lead. Maximize agent productivity and performance.
Responsibilities
- Use dashboards, reports, & real-time Smart Alerts to connect campaigns, conversations, and revenue performance.
- Integrate and leverage data from CRM, CCaaS, and marketing apps to drive revenue growth.
- Activate AI call data across multiple platforms to enhance customer interactions.
- Optimize marketing efforts and attribution models to improve conversion rates and revenue.
- Implement AI solutions to grow policies and revenue in various industries.
- Ensure HIPAA compliance for patient engagement and appointment scheduling.
- Maximize bookings and revenue for businesses across different sectors.
- Analyze caller experiences at various locations to optimize AI-driven interactions.
Qualifications
Experience with AI technologies, particularly in predictive, generative, and agentic applications. Strong understanding of data analytics and CRM systems. Proficiency in AI integration and optimization tools. Knowledge of HIPAA regulations and best practices for healthcare data management.
Skills
- Data analysis and interpretation
- AI development and deployment
- CRM system integration
- Customer experience optimization
- Healthcare data management
- Strategic planning and execution
Benefits
Competitive compensation package, professional development opportunities, flexible work arrangements, and a supportive company culture.
Pay
$80,000 - $120,000 annually, depending on experience and qualifications.
Schedule
Full-time, Monday through Friday, with occasional evening and weekend work required for special projects.
Contact
To apply, visit our careers page and submit your resume and cover letter. We look forward to hearing from you!