Program Manager

About the role

The Program Manager is a senior implementation role responsible for successful delivery of implementation projects using the InterSystems implementation methodology. The Program Manager maintains a senior relationship between InterSystems and the customer throughout the project implementation cycle. He or she will ensure appropriate project/program governance and facilitate stakeholder management on customer and ISC side through steering committee operating mechanisms. The Program Manager will be the escalation point for customers, InterSystems and Implementation partners for implementation activity. The Program Manager will oversee the work of Project Managers and Project team during implementations and reports to the Implementation Director.

InterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries. Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways. Established in 1978, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world. Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.

Responsibilities

• Be the ambassador to the customers for whom the solution is being implemented and be the escalation point between the customer and the Implementation Director.
• Oversee and manage multiple projects at the same time
• Provide leadership and guidance to the project team and use influential and persuasive skills to mobilize internal and external resource to achieve the necessary results
• Lead the estimation and development of Professional Services proposals, collaborating with technical and delivery teams to define scope, resource requirements, timelines, assumptions, and pricing.
• Manage the Project and the processes therein – including the definition and on-going monitoring of the Project Implementation Document or Charter
• Define the project scope, goals and deliverables in collaboration with senior management and stakeholders
• Lead the Project Implementation Plan design
• Define the resource plan
• Manage the Project Plan execution
• Manage the customer success
• Manage the Communications Plan and Project Governance execution.
• Carry out the management and escalation of risks and issues
• Manage the project budget
• Ensure that the project team members are aware of and remain compliant with all the relevant procedures and policies
• Manage implementation partners hired for projects
• Proactively manage changes in project scope throughout the project
• Planning for risk and developing mitigation strategies
• Recognizing areas for internal improvement and developing plans for implementing them
• Ensure appropriate communication between the members of the project team and report on project progress and other project specific information to stakeholders
• Work proactively and collaboratively with other team members to achieve team goals and establish a culture of success and learning within the team
• Other duties may be directed by the company from time to time

Requirements

• 10+ years of Project or Program Management experience
• Experience delivering complex integrated Healthcare solutions in a customer facing role
• An extensive track record of managing and implementing large ERP/HIS projects.
• A strong background and understanding of healthcare activities; the ability to understand the needs of a successful healthcare/ hospital operation.
• Experience of full project lifecycle through initiation, execution, go-live and closure
• Experience managing resources, time tracking, budgets and forecasting
• Experience leading a diverse / multi-disciplined team
• Experience communicating across all levels of an organization

Skills

• Knowledge and Experience with InterSystems technology, including IRIS and Health Connect (preferred)

Benefits

• Medical, vision, and dental insurance
• Short-term and long-term disability, and life insurance
• 401(k) Profit Sharing