Program Manager

Location: Remote, USA or Remote, CA | Travel: 25% - 40% | Employment Type: Full-Time, Salaried | Reports To: EVP of Digital Transformation

About Us

Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office and assets together. The company uniquely unlocks all aspects of an enterprise's work management processes with its flagship patented no-code connected worker platform and integrated suite of apps that tightly integrate with enterprise ERP's, enterprise asset management (EAM) and asset performance management (APM) systems. The platform empowers operators, maintenance and warehouse teams to seamlessly collaborate and communicate to carry out work identification to work management workflows. Today, Innovapptive serves some of the world's largest asset intensive customers and helps them attract and retain the best talent with its platform's end-to-end digital solutions to improve operational efficiencies, safety, compliance, asset uptime, and reliability.

Innovapptive is headquartered in Houston, TX, with a Global Center of Excellence in Hyderabad, India and offices in Australia. We are backed by Tiger Global Management, a global marquee fund with over $30 billion of assets under management (AUM). Recently, Innovapptive raised a Series B investment led by Vista Equity Partners, a leading global investment firm with more than $96 billion in assets under management.

About the Role

The Program Manager will report to the EVP of Digital Transformation and be responsible for managing critical components of the overall roadmap of cross-functional projects, ensuring project teams have the resources required to successfully execute. We are looking for a detail-oriented Program/Project Management professional with deep experience who can lead multiple, diverse project teams. The ideal candidate is highly energetic, passionate, purpose-driven, and brings a customer-centric mindset with creative problem-solving skills. Works in a fast-paced, dynamic, and data-driven organization and is obsessed with organizing people, processes, and reporting on metrics.

Responsibilities

• Support organizational and project staffing based on customer needs (communicating, managing, executing).
• Customer relationship & satisfaction management – develop and maintain exceptional business relationships with key customer stakeholders and sponsors.
• Day-to-day operations ensuring SLA/KPI/customer compliance is met at all levels.
• Ensure annual portfolio financial objectives are met, including a complete understanding of all components of the projects within their portfolio (P&L: spend, revenue, system costs, operating expenses & operating income) to meet/exceed annual budgets.
• Overall responsibility for management and adherence to delivery best practice methodology.
• Ensure delivery teams provide successful delivery of ongoing project requirements.
• Get trained on Innovapptive products to consult with customers and provide training as needed.
• Accurate and timely billing, reporting, and ongoing analysis, including both scheduled and project change requests.
• Provide project managers guidance on resolving risks and issues documented in the project RAID.
• Issue resolution on projects through ongoing management and resolution of any program/team/personnel issues.
• Responsible for overall delivery team management, including day-to-day priorities, team engagement, and customer communications.
• Personnel management of day-to-day responsibilities, team dynamics, mentorship, etc.
• Other duties as assigned.

Requirements

• BSc/BA diploma in management or a relevant field; MSc/MA is preferred.
• PMP Certification is required.
• A minimum of 5 years of experience as a program/project manager.
• Thorough understanding of project/program management techniques and methods (e.g., waterfall and agile delivery models).
• Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs (specifically EAM) with multiple SAP Project Managers.
• Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas.
• Excellent knowledge of performance evaluation techniques and key metrics.
• Outstanding knowledge of data analysis, reporting, and budgeting.
• Working knowledge of MS Office and program management software (e.g., Basecamp, MS Project, etc.).
• Business acumen with strategic ability.
• Excellent organizational and leadership skills.
• Analytical mindset with great problem-solving abilities.
• Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project.
• Executive presence.
• Prior experience in JIRA Projects, reporting, and dashboarding is preferred.

Benefits

• Competitive compensation package (base salary, bonus, stock options).
• Full benefits (health, 401(k) with company match, etc.).
• A positive, open, and highly innovative environment and team.
• Entrepreneurial spirit with unlimited opportunity to grow.
• Opportunity to work with leading global brands on exciting and impactful projects.