Program Manager

Illumia is an industry leader in bringing integrated technology solutions to education, healthcare, and business campuses worldwide. Built on the collective expertise of two legacy cultures, Illumia pioneers the art of experience across the communities we serve. This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.

About the role

The Program Manager owns end-to-end delivery of strategic programs across Illumia’s most complex, cross-functional initiatives—coordinating across Product, Sales, Finance, Legal, IT, HR, and others—while maintaining accurate status reporting, identifying risks proactively, and holding workstream owners accountable to commitments. This role exists at a defining moment for Illumia: completing the operational unification of two companies, embedding generative AI across the organization, and delivering on strategic commitments that require real coordination, follow-through, and accountability. The PMO is the connective tissue that makes that possible.

What success looks like

• Assigned programs are executing against realistic, current plans with documented owners, milestones, dependencies, and risk registers—built and maintained to reflect the actual work, not a lagging or aspirational view.
• Risks, blockers, and cross-functional conflicts are surfaced early and communicated clearly to the right stakeholders at the right cadence, before they become schedule problems.
• Cross-functional program participants across Product, Sales, Finance, Legal, IT, HR, and others describe this person as someone who understands the work, holds people accountable fairly, and makes coordination easier rather than heavier.
• Process improvements have been designed, implemented, and adopted, with measurable gains in cycle time, handoff quality, or operational efficiency visible to functional leaders.
• Executive forums and program status artifacts reflect reality; this person represents program interests clearly and credibly at every level.
• Over time, earns increasing ownership of Illumia's most complex and highest-stakes programs, and is recognized as a contributor to PMO capability-building: developing standards, mentoring others, and raising the bar for how transformation work gets done.

Who you will work with

Reports directly to the Senior Director, Program Management, and is part of the COO’s Program Management team. This role maintains regular working relationships across all functions, including Product, Engineering, Finance, Legal, IT, and HR, with periodic exposure to the Executive Leadership Team through program reporting and governance forums. There is also a close working relationship with the AI Transformation Lead, given the significant overlap between program execution and Illumia’s AI-enabled operational transformation agenda.

Requirements

Required Qualifications

• 5+ years of experience in program or project management, operations, or a comparable role with direct accountability for end-to-end initiative delivery.
• Demonstrated ability to manage complex, cross-functional programs in environments with competing priorities and ambiguous problem definitions.
• Strong written and verbal communication skills, including the ability to present program status and risk clearly to senior leaders.
• High personal accountability and follow-through.
• Comfort operating without a complete roadmap: able to structure work, make reasoned judgment calls, and adapt as conditions change.

Preferred Qualifications

• Experience in a software company or technology-adjacent environment, particularly in a post-merger, integration, or transformation context.
• Familiarity with enterprise software platforms including ERP, CRM, PSA, or support tooling.
• Background in operational or management consulting, with demonstrated ability to diagnose root causes and recommend structural fixes.
• Formal project management training or certification is a plus.

Responsibilities

The duties and responsibilities described are the essential functions of the position, though additional duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

Competencies and behaviors

• Humble: Leaders at Illumia share credit, define success collectively, and elevate the contributions of others. They thrive in building something together rather than seeking personal recognition.
• Hungry: We seek leaders who are restless about what's possible, self-motivated to close gaps, and already thinking ahead to the next opportunity.
• Smart: Leaders must navigate a complex, distributed organization with multiple product lines, legacy cultures, and competing priorities. The ability to build trust and bring people along is critical.

Benefits

• Flexible time off, including paid holidays and volunteer time.
• Robust health, dental, and vision insurance plans effective on your first day of employment.
• Employer-paid life insurance, AD&D, short-term and long-term disability insurance.
• Comprehensive employee assistance program (EAP).
• Flexible spending account (FSA) or health savings account (HSA).
• Matched 401(k).
• Employee stock purchase plan.

Pay

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.