Program Manager

About the role

Manage interconnected projects and engage with senior executives and strategic stakeholders to accomplish business objectives. Oversee all aspects of program delivery, including planning, resource allocation, execution, and risk management. Run complex, enterprise-level programs that adhere to a client's strategic alignment and deliver program-level goals to achieve and maintain cross-project success.

Responsibilities

• Engage with senior stakeholders and executives to align program goals with business priorities
• Participate in or lead Design Sessions used to gather requirements from project stakeholders
• Lead steering committee meetings and facilitate communication with all parties involved
• Supervise and mentor project managers, technical leads, business analysts, and other team members, providing clear direction, collaboration, and alignment across workstreams
• Direct and manage D365 F&O programs from inception to completion, ensuring on-time and on-budget delivery of projects
• Build and maintain strong relationships with key stakeholders and executives, acting as the primary point of contact for the program
• Collaborate with solution architects and technical teams to ensure D365 solutions are designed and delivered according to best practices and HSO standards
• Monitor and report on program financials, including budgets, forecasts, and resource utilization, identifying cost-saving opportunities to mitigate financial risks
• Develop risk mitigation plans and proactively address challenges that may impact project timelines or quality
• Implement change management strategies to guide stakeholders and end users through the adoption of new systems and processes
• Identify opportunities for process and people improvements, contributing to the development of program management within HSO

Qualifications

• Bachelor's Degree
• 10+ years of D365 ERP and/or AX implementation experience
• 8+ years of managing large ERP/CRM projects and development teams
• Previous experience in a Lead Consultant or PM role for a D365 implementation
• Proven experience in managing multi-million-dollar programs with complex delivery requirements
• Exceptional leadership and communication skills with a demonstrated ability to influence senior stakeholders
• Experience with different SDLC project methodologies (such as agile and waterfall)
• Demonstrated ability to successfully manage project teams
• In-depth financial acumen
• Strong understanding of business processes/business process analysis
• Software development experience a plus, especially in Java and/or C#
• Working experience or knowledge of LCS and or VSTS
• PMP certification is highly desirable
• Proficiency in MS Project

Skills

• Overseeing all aspects of program delivery, including planning, resource allocation, execution, and risk management
• Looking at the big picture to achieve more strategic business outcomes, handling multiple projects/tasks simultaneously
• Working closely with clients, stakeholders, and cross-functional teams to deliver comprehensive D365 F&O solutions
• Understanding change management, aligning program objectives with client expectations and strategic goals
• Building strategic relationships with clients and partners
• Providing input on architecture, integration, and deployment strategies
• Solving complex problems with creative solutions
• Learning new concepts quickly and thoroughly
• Promoting the mission and Shared Values of our company

Benefits

• Medical, dental & vision coverage
• Flexible spending accounts
• Health reimbursement account
• 401(k) plan with a company match
• Generous paid time off
• Flexible and affordable benefits program
• Competitive pay with performance-based bonus
• Dynamic and thriving work environment alongside enthusiastic and energetic teammates