Program Manager

About the role

Responsible for overall management and aspects to ensure therapeutic programming that includes: service delivery, to include assessments, service planning, clinical services, life skills, and job readiness preparation for residents of the transitional living program. Supervises all transitional living program (TLP) staff in conjunction with the Assistant Program Manager and assures compliance with policy and procedure; assures that the facility is maintained in an appropriate manner.

Responsibilities

• Provides shift planning, coaching and decision-making support for staff on duty, consistent with CARE principles.
• Assists staff in implementing client specific interventions/supports based on the client’s LifeSet service plan and red flag updates.
• Conducts interviews, selects, supervise and complete performance evaluations for Youth Care Workers assigned to the TLP.
• Works with Assistant Manager to correct performance problems as needed, including recommending disciplinary actions to the Manager of TLPs and Director of Child Welfare.
• Oversees work schedules and ensures staff coverage.
• Completes documentation as required by the agency as well as assist/provide oversight to all staff in their completion of client documentation paperwork.
• Supervises assigned Youth Care Workers.
• Maintains the physical and mental health of clients.
• Supports oversight of case manager in conjunction with the Manager to provide direction concerning family relationships, visitation, health care, educational services, service planning and implementation, court matters and discharge planning.
• Makes sure psychotropic medications are administered correctly and securely, and reports any medication errors according to policy.
• Builds trust and strong relationships with staff, peers, and stakeholders.
• Communicates effectively among youth care staff and between other members of the TLP team, including therapists and administrative staff.
• Attends LifeSet group meetings, red flag calls, and weekly clinical consultations.
• Supports staff in implementing Guidetree interventions and/or other supports during interactions with youth, based on youth’s individualized plan.
• Reviews referrals for placement and informs the Manager of upcoming openings to maximize occupancy.
• Assists in the development of program budget; monitors expenses and minimizes budget variances.
• Ensures compliance with DCFS contracts and COA accreditation standards, and educates staff with ensuring compliance.
• Requests training for staff if needed.

Qualifications

• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Excellent oral and written communication.
• Able to direct services in a manner that reflects an appreciation for the cultural background, heritage, and identity of the clients.
• Meets DCFS/CANTS Clearance Requirements.
• At least 21 years of age.
• Valid driver’s license and proof of automobile insurance.
• A bachelor’s degree in the human service field with 2 years of experience or an equivalent combination of education and experience is preferred.