Program Manager

About the role

The Program Manager serves as the primary HSH point of contact for assigned Interim Housing Providers and sites. They are responsible for regular communication and follow-up, site presence, and ensuring that case managers complete and update participant assessments and Individualized Care Plans.

Responsibilities

• Regular communication and follow-up with assigned providers
• Site presence and awareness of day-to-day program operations
• Ensuring case managers complete and update participant assessments and Individualized Care Plans
• Reviewing and ensuring case managers have Individualized Care Plans and updating them as needed
• Maintaining accurate participant files and ensuring compliance with program, contract, and funding requirements
• Reviewing program information and provider updates at appropriate cadence
• Training and technical assistance when additional guidance is needed
• Ensuring case managers maintain accurate DAP/GIRP case notes and document services provided, participant progress, and barriers to achievement
• Elevating issues requiring additional HSH guidance, review, or support
• Having data-driven conversations regarding program operations
• Supporting building and expanding provider capacity
• Addressing room cleanliness, decluttering, unauthorized food storage, prohibited items, unattended children, unattended service/support animals, and unauthorized visitors or overnight guests
• Providing essential oversight for program operations, documentation, and reporting
• Submitting the daily census and maintaining organized case conference documentation
• Attending required meetings and supporting provider staff in identifying barriers, resource connections, and action items
• Maintaining copies of supervision meeting notes/records to support contract monitoring
• Ensuring adherence to HSH IH program expectations and supporting case management staff
• Professionally representing the agency at meetings, trainings, and community events
• Maintaining professional boundaries and adhering to SSG's Code of Ethics and HOPICS' Core Values

Requirements

• An associate’s degree in social services or a related field, or a bachelor’s degree in social work, Psychology, or a related field
• Two (2) years of job-related experience working with homeless individuals/families, or five (5) years of experience in the social service field
• Strong organizational skills, attention to detail, and ability to manage multiple tasks
• Excellent interpersonal and communication skills, with a commitment to maintaining confidentiality
• Proficiency in using computer applications and databases, including HMIS/CHAMP or similar systems
• Knowledge of community resources and services available to individuals experiencing homelessness
• Familiarity with DCFS and experience placing homeless families into permanent housing (family sites only)
• Experience as a program manager and/or in homeless programs
• A minimum of three (2) years of being drug and alcohol-free if in recovery
• A working knowledge of Microsoft Office and other database programs
• Knowledge of resource development, program management, and documentation
• Ability to work effectively with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Excellent written and verbal communication skills

Qualifications

• An associate’s degree in social services or a related field, or a bachelor’s degree in social work, Psychology, or a related field
• Two (2) years of job-related experience working with homeless individuals/families, or five (5) years of experience in the social service field
• Strong organizational skills, attention to detail, and ability to manage multiple tasks
• Excellent interpersonal and communication skills, with a commitment to maintaining confidentiality
• Proficiency in using computer applications and databases, including HMIS/CHAMP or similar systems
• Knowledge of community resources and services available to individuals experiencing homelessness
• Familiarity with DCFS and experience placing homeless families into permanent housing (family sites only)
• Experience as a program manager and/or in homeless programs
• A minimum of three (2) years of being drug and alcohol-free if in recovery
• A working knowledge of Microsoft Office and other database programs
• Knowledge of resource development, program management, and documentation
• Ability to work effectively with clients from diverse cultural, ethnic, and socio-economic backgrounds
• Excellent written and verbal communication skills