Program Manager
About the role
As a Supervised Visitation Program Manager, you will be responsible for fostering a safe and trauma‑informed environment in which supervised visits take place between the visiting party and child(ren). You will complete assessments, conduct visits with families, document visits in real time, and provide intervention using evidence‑based practices while remaining neutral and professional, offering support and crisis de‑escalation as needed. For more than 142 years, Holly Hill Child & Family Solutions has been dedicated to improving lives through high‑quality services and support. Our employees play a vital role in helping individuals achieve greater independence, confidence, and success while promoting dignity, respect, inclusion, and personal choice.
Responsibilities
- Actively adhere to the six core principles of trauma informed care and promote a trauma informed culture.
- Uphold Holly Hill’s principles and core values.
- Provide supervised visitation services compliant with contracts and regulations (intake, assessment, service planning, pre‑ and post‑visit interventions, visitation monitoring).
- Deliver evidence‑based practices including Motivational Interviewing and Nurturing Parenting.
- Complete and maintain required documentation and records within agency timelines; ensure accurate and factual documentation of all visits.
- Ensure the safety and security of all participants.
- Participate in team meetings, staff meetings, and continuing education courses.
- Adhere to ethical standards of professionalism, maintain confidentiality per HIPAA and agency policies.
- Prioritize client care, focusing on delivering quality care.
- Seek to fulfill Holly Hill’s mission by providing quality services.
- Participate in Performance Quality Improvement (PQI) activities as assigned.
- Work collaboratively and communicate appropriately with other staff members.
Requirements
- 21 years of age or older.
- Valid driver’s license.
- Valid