Program Manager
Position Overview
GTI Energy is seeking a Program Manager to oversee customer programs from order intake through production execution and delivery. This role will own one or multiple customer programs and operate as the primary coordination point ensuring all departments execute against customer commitments, production timelines, quality expectations, and financial objectives.
Key Responsibilities
Own the full book-to-bill process for assigned customer programs and production orders
Serve as the primary point of contact for customer communication, status updates, execution planning, and issue resolution
Communicate customer requirements, engineering changes, forecasts, new orders, and operational updates to internal teams
Build strong customer relationships while ensuring alignment between customer expectations and operational execution
Maintain ownership and accountability for overall program success, including schedule execution, customer satisfaction, and profitability
Drive communication, coordination, and collaboration across Engineering, Manufacturing, Supply Chain, Production Control, Quality, and Operations teams
Track and report progress of cross-functional teams executing customer programs and production orders
Hold departments accountable for deliverables, execution timelines, and operational readiness
Bridge communication gaps between departments to ensure alignment across all phases of execution
Remove organizational roadblocks impacting customer orders, production schedules, and new product launches
Complete manufacturing projects by organizing and controlling project elements throughout the program lifecycle
Work directly with other Project Managers, Program Managers, Engineering teams, and factory floor personnel to create manufacturing build plans
Collaborate with Production Control to develop clear and easy-to-interpret build plans for manufacturing operations
Coordinate sequencing of production activities, material readiness, and operational priorities
Ensure every project has a defined quality control plan and manufacturing build strategy
Engineer & Technical Coordination
Work with Engineering teams to support development of designs based on customer specifications, drawings, and technical requirements
Interface directly with customer technical teams to support design clarification, scope definition, and issue resolution
Review product designs, specifications, customer requirements, and performance expectations to support execution planning
Support technical coordination activities across Engineering, Manufacturing, and Operations teams
Project Planning & Scheduling
Develop project objectives by reviewing proposals, plans, schedules, and operational constraints with leadership teams
Determine project schedules by reviewing specifications, calculating time requirements, sequencing project elements, and coordinating operational dependencies
Drive schedule execution by monitoring project progress, coordinating activities, and resolving execution issues proactively
Manage scheduling changes, program risks, recovery actions, and execution priorities
Support phase-gate release processes for all new products within assigned customer portfolios
Capacity Planning & Operational Alignment
Communicate customer demand forecasts and production requirements to Production Planning and Operations teams
Ensure manufacturing capacity aligns with current and future customer program demand
Coordinate labor, production resources, operational priorities, and execution readiness across manufacturing operations
Support operational planning tied to production ramp activities and customer delivery requirements
Cost Management & Program Performance
Maintain visibility into labor, schedule, material, and operational impacts affecting profitability
Support project cost control activities and contractor coordination where applicable
Maintain accountability for successful execution of customer orders and program financial performance
Reporting, Metrics & Continuous Improvement
Prepare project and program status reports by collecting, analyzing, and summarizing operational data, schedules, risks, and trends
Provide leadership visibility into KPIs, execution challenges, and recommended corrective actions
Drive continuous improvement initiatives supporting launch execution, manufacturing readiness, and customer coordination
Support Root Cause Analysis and corrective action activities tied to program execution issues
Compliance & Operational Discipline
Maintain compliance with company policies, quality standards, safety procedures, and federal/state regulations
Maintain organized program documentation, schedules, records, and operational reporting structures
Contribute to team success by supporting additional operational and program management responsibilities as needed
Bachelor’s or Master’s degree in Industrial Engineering, Manufacturing Engineering, Supply Chain, Construction Management, Business, or related discipline
Experience supporting Engineered-to-Order (ETO) or New Product Introduction (NPI) manufacturing environments
5+ years of project or program management experience supporting complex electro-mechanical manufacturing systems
Experience coordinating cross-functional execution teams within manufacturing or industrial operations
Strong customer-facing communication and organizational skills
Proficiency with Microsoft Office Suite and scheduling software
Experience with CAD systems, 3D modeling, and SolidWorks
Strong ability to manage multiple complex programs simultaneously in a fast-paced manufacturing environment
Experience supporting medium-to-large manufacturing facilities or industrial production sites
Experience supporting modular infrastructure, data center systems, BESS platforms, or industrial fabrication operations
Familiarity with manufacturing build planning, production sequencing, and operational workflows
Experience operating within contract manufacturing or engineered-to-order production environments