Program Manager

Gexpro Services is a world-class Supply Chain Services outsource provider, specializing in developing and managing production inventory management programs for manufacturing OEMs.

Benefits

• Competitive compensation plus annual bonus
• Flexible work schedule (currently hybrid)
• Medical, dental, vision, life insurance, and pet insurance
• Flexible Spending Accounts
• Employee assistance program and health wellness programs
• 401(k) with immediate eligibility and competitive match
• Paid holidays, personal, sick, and vacation time

Responsibilities

• Develop a strategic and targeted customer service approach to attain and exceed annual sales quota and commercial margin rate for assigned customer accounts worth at least $1M in annual sales.
• Cultivate and maintain strong, long-term relationships with assigned customers by understanding their needs, objectives, and pain points to manage their supply chain.
• Manage discrete, ILM, VMI, and/or consignment inventory programs, assessing risks and opportunities while improving the fulfillment process.
• Provide customer account management, including tactical support such as order entry, order inquiries, product information, order status, pricing, inventory inquiries, customer fulfillment, and transportation management.
• Provide strategic account management, including forecasting, monitoring negative transactions, overall profitability, and completing all contractual obligations.
• Resolve complex escalations from customers, such as shortages, line-down situations, and quality issues (e.g., NCNR and RAM processes).
• Ensure parts are ordered timely to guarantee on-time delivery.
• Drive process improvements within the assigned customer base.
• Resolve escalated or complex customer inquiries concerning shipment problems, order changes, invoice variations, etc., using root-cause analysis.
• Attend or lead quarterly business reviews with internal team members, external customers, or suppliers to provide performance and inventory updates.
• Ensure prompt payment on invoicing for the assigned customer base.
• Execute deflationary efforts for the assigned customer base, if needed.
• Review customer forecasts and usage through data analysis to predict trends and prepare correct stocking levels considering lead times.
• Provide technical and product knowledge support to suppliers and customers to ensure proper account maintenance.
• In some cases, manage a small team of Warehouse Leaders, Inside Sales Representatives, and/or Project Managers - Sales.
• Perform other duties as assigned by Senior Program Manager, Service Site Manager, and/or Service Center Manager.

Requirements

• Bachelor’s degree preferred, or a combination of supply chain knowledge and relevant experience in a customer-facing role.
• Minimum of 2 years of relevant experience in a customer-facing role within the supply chain industry, or equivalent education and experience in program management, sales, or service capacities.
• Ability to define and execute against program requirements.
• Proven product and application knowledge, negotiation skills, interpersonal skills, effective communication, organization, and problem-solving skills.
• Ability to drive decisions with influence and present to senior executives.